Services Manager

Services Manager

Salary 29000 per annum on call shift payment of 14.30 per sessionplus 34 days leave rising to 39 and a health cash plan saving you and your children over 1140 a year.

Permanent full time (37.5 hpw)

Middlesbrough

We cant offer a CoS for this role

Home a place where you belong

Want to lead a team that really cares and empowers customers to live their best lifeJoin us as our Client Services Manager and lead our Elstone team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! Its an exciting time to join us; Elstone is a new service for Home Group offering support to 16 and 17 year old young people. The service will aim to support customers to learn the independent living skills needed to ensure a successful service works in partnership with statutory and voluntary agencies to ensure service provision is effective focused and responsive to individual needs.

This is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers!

Whats in it for you

• 34 days leave pro-rated (including bank holidays and a me day)

• Paid time off for volunteering

• MatchingPension contributions (up to 7% with life assurance of 3x Basic Salary)

• Save up to 1140 yearly with our health cash plan covering dental optical and therapies

• Career path with development and an excellent training package

• Excellent benefits and rewards including supermarket discounts and travel expenses

What youll do

• Leading our team of support workers and coordinators youll help us deliver our person centred efficient quality housing support services to our customers aligned to our contracts

• Youll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded

• Youll promote the service ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community

• Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys and empowering customers and colleagues alike

• As an Ofsted registered service a huge part of your role will be overseeing the quality of our support ensuring that we are meeting the Ofsted regulations for supported housing. You will be supported in this by a Senior Client Service Manager and a Registered Manager.

You have

• Great people skills ability to communicate and understand where people are in their life

• The confidence to challenge behaviours that are not aligned to our values and the ability to advocate for your customers

• Ideally youll have experience of leading a team and have the knack for empowering and developing others

• Experience of delivering support in a housing or care environment

• To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Stronger together

We do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help makeHome Group a great place to work!

The practical bits

• Youll work Monday to Friday 9-5

• This is a hybrid role and youll spend some time in the office and occasionally some time working at home. The majority of your time will be spent in service.

• Youll need an Enhanced DBS check done and we pay for that.

Find out more

Click APPLY NOW to see ourService Manager Job Descriptionfind out aboutusforhelp to applyandfor all our benefits.Roles can close early so dont wait.

For reasonable adjustments email