ServiceNow Technical Product Owner IT, Facilities and Finance Service Management

At Danaher our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement we turn ideas into impact innovating at the speed of life.

Our 63000 associates work across the globe at more than 15 unique businesses within life sciences diagnostics and biotechnology.

Are you ready to accelerate your potential and make a real difference At Danaher you can build an incredible career at a leading science and technology company where were committed to hiring and developing from within. Youll thrive in a culture of belonging where you and your unique viewpoint matter.

Learn about the Danaher Business System which makes everything possible.

The ServiceNow Technical Product Owner IT Facilities & Finance role is responsible for defining the product vision roadmaps managing the product backlog and ensuring delivered solutions meet the needs of our organisation and associates.

This role bridges business needs across multiple functions service operations and engineering execution ensuring scalable automated and user-centric service experiences across IT workplace and functional domains.

While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance.

This position reports to the Enterprise Service Management leader and is part of the Enterprise Applications Team in Danaher Corporate and will be fully remote.

In this role you will have the opportunity to:

• Define and execute the product strategy vision and roadmaps for IT Facilities & Finance aligning platform investments with business objectives and associate experience goals.
• Own and prioritise the product backlog and Agile delivery lifecycle translating business needs into user stories acceptance criteria and high-value outcomes.
• Partner with senior IT Facilities and Finance business leaders to drive service transformation process optimisation self-service adoption and operational excellence.
• Lead the adoption of AI automation and digital capabilities including Generative AI and workflow automation while ensuring governance scalability and measurable business value.
• Establish product success metrics and drive continuous improvement leveraging service performance adoption insights and stakeholder feedback to enhance platform capabilities and reduce technical debt.

The essential requirements of the job include:

• Minimum of 5 years of hands-on experience as Product owner Platform Owner or ServiceNow lead.
• Proven ServiceNow ITSM implementation experience including UIs such as Employee Service Centre.
• Strong ability to translate business needs into technical requirements and strong analytical and problem-solving skills with a high attention to detail.
• Excellent verbal and written communication skills with the ability to influence and negotiate cross-functionally with stakeholders at all levels.

Travel Requirements:

• The role will require occasional travel globally for stakeholder workshops and events up to 15%.

It would be a plus if you also possess previous experience in:

• ServiceNow Certifications (CSA CIS-ITSM etc)
• Workplace/Facilities and Finance service delivery platforms.
• IT technology transformation in complex enterprise environments including AI automation.
• Bachelors degree in Information Technology Computer Science HR Technology or a related field.
• ITIL v4 Foundation.

Danaher offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Danaher we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide.

The annual salary range is 80000 -100000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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