ServiceNow Presales Architect

Job Summary:

As part of our growth strategy we are seeking an experienced ServiceNow Presales Consultant to accelerate the development and expansion of our ServiceNow portfolio with a specific focus on IT Operations Management (ITOM) IT Service Management (ITSM) and Service Operations.

This key role will be responsible for leading and coordinating critical business development functions:

This key appointment will be responsible for leading three strategic business development functions:

Go-to-Market (GTM) Strategy and Approach:

Collaborate with key stakeholders sales teams and ServiceNow specialists to define and lead the GTM strategy targeting the ITOM ITSM and Service Operations market segments.

Develop and articulate service portfolios including advisory services service packages innovations and value propositions aligned with customer needs.

Pre-Sales Support and Service Design:

Partner closely with sales functions and ServiceNow experts to manage and coordinate all presales activities.

Oversee the preparation and delivery of presales support including RFP responses proposal creation service design estimates client engagement and presentations.

Advisory Services Development:

Design and deliver a portfolio of advisory services aimed at optimizing IT operations validating roadmaps and supporting implementation strategies.

Drive new revenue streams through advisory services offerings in alignment with customer success frameworks.

Required Skills/Abilities:

Lead and define the ServiceNow GTM strategy service portfolio and advisory offerings in collaboration with key stakeholders.

Support marketing and sales teams by providing digital content thought leadership campaign support and customer advocacy development.

Contribute to competitor analysis and develop winning strategies for sales engagements.

Prepare high-quality RFP responses compelling proposals and innovative service designs.

Engage with clients to understand requirements present solution approaches and deliver client presentations throughout the sales lifecycle.

Collaborate with delivery teams to ensure smooth service implementation and transition.

Build and maintain strong relationships with colleagues delivery centers and the broader ServiceNow community.

Skills & Competencies

Core Skills & Competencies:

Strong knowledge of ServiceNow architecture IT Operations Management (ITOM) and IT Service Management (ITSM).

Experience in Service Introduction Delivery Management and Service Management.

Proficiency in service design approaches infrastructure and delivery models.

Familiarity with global delivery models (onshore near-shore offshore) and managing service quality risks and knowledge.

Soft Skills:

Excellent presales skills with the ability to facilitate workshops presentations and design thinking sessions.

Proven ability to build strong relationships and effectively communicate at all levels within customer organizations.

Strong commercial acumen and value-based selling approach leveraging NTT DATA assets and solutions.

Highly motivated with the ability to work independently in a dynamic and challenging environment.