ServiceNow Platform Lead

This hybrid role offers a great balance of home and office working. Youll join your colleagues in Reading at least two days a week.

As the UKs largest independent full fibre network and wholesale platform of choice were busy setting new standards for what digital infrastructure can and should be.

Our network is greener more reliable and designed for the future. The products we run over it lead the way on speed value and service - helping businesses to innovate communities to thrive and people to live more connected digital lives.

At CityFibre youll be part of something bigger helping to build a better-connected Britain together.

Joining us as a ServiceNow Platform Lead

Youll take ownership of our enterprise ServiceNow platform shaping its strategy governance and evolution to deliver meaningful business outcomes. Working closely with Enterprise Architecture Data and senior stakeholders youll ensure the platform is optimised scalable and aligned to our wider technology vision.

Youll receive a competitive salary a performance related bonus and a flexible benefits package.

This is some of what you can expect to be doing:

• Owning the end-to-end ServiceNow platform strategy roadmap and governance
• Defining platform standards across development configuration security and integrations
• Translating business requirements into prioritised backlogs and delivering measurable outcomes
• Leading multi-team delivery ensuring quality consistency and effective release management
• Driving platform performance reliability and continuous improvement initiatives
• Shaping data architecture stakeholder engagement and the roadmap for AI and automation

What youll bring to the role

Youll bring a blend of strategic leadership and deep ServiceNow technical expertise with the ability to influence direction while delivering at scale. Youll also have:

• Proven experience leading ServiceNow strategy governance and multi-team delivery in a complex environment
• Strong stakeholder management with the ability to influence senior leaders and align technology to business outcomes
• Experience building and prioritising product roadmaps driving value through clear ownership and accountability
• Deep knowledge of ServiceNow architecture core modules (e.g. ITSM ITOM) and platform capabilities
• Strong experience with integrations data models automation and enterprise platform design
• Ability to translate business requirements into scalable secure and high-performing technical solutions

Life at CityFibre

Everyone deserves to feel heard valued and truly included. Working alongside our Employee Communities were committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. Thats why were proud to be a Times Top 50 Employer for Gender Equality endorsed by WORK180 a Disability Confident Leader a Care Leaver Friendly Employer and a signatory of the Armed Forces Covenant Gold Award.

Well support you to thrive inside and outside of work with opportunities to grow your career and a flexible benefits package that adapts to your life including generous annual leave (with an extra day off on your birthday) private medical insurance health cash plans and familyfriendly policies.

Find out more about our culture communities and benefits on our careers site.

Qualifications :

• Degree or equivalent experience in IT Computer Science Business Systems or a related field
• ServiceNow Certified Technical Architect
• ServiceNow Business Analyst Certification

Additional Information :

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!

Remote Work :

No

Employment Type :

Full-time