ServiceNow Platform Admin
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Job Summary
Summary
Salary: Competitive plus comprehensive benefits package
Grade: 2A
Reporting Line: ServiceNow Platform Support Manager
Contract Type: Permanent
Location: London Wood Street
Closing Date: 29/05/2026
What to expect
As a ServiceNow Administrator you will play a key role in supporting our transformation by ensuring the stability reliability and continuous improvement of the ServiceNow platform with a strong focus onIncident Management.
Provide day-to-day support for ServiceNow delivering high-quality service in a fast-paced incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities.
Key responsibilities: ServiceNow ITSM administration (Incident Management focus) incident/problem resolution security & access control small platform changes upgrades & deployments reporting & MI knowledge management and collaboration with internal and external teams.
What we can do for you
In addition to a competitive salary we offer:
- 25 days annual leave increasing with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Employee Assistance Programme and benefits platform
- Ongoing learning and development opportunities
We are committed to Equity Diversity and Inclusion and are proud to be an equal opportunity employer. At Post Office everyones contribution matters thats how we build Everybodys Business.
What youll need to succeed
- 3 years experience as a ServiceNow Administrator
- ServiceNow Certified System Administrator (CSA)
- Strong hands-on experience supportingIncident Management
- Experience delivering small platform changes andmaintainingplatform stability
- Excellent prioritisation and multitasking skills managing multiple competing demands
- Strong communicationand customer service skills
- Experience with documentation reporting and operational MI
- Working knowledge of ITIL processes (ITIL certification desirable)
- JavaScript / ServiceNow scripting experience (desireable)
- Experience working with offshore teams or ServiceNow partners
- Knowledge Management experience within ServiceNow
About us
At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.
Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve.
If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hear from you. For more details visit
Application Guidance
Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact
Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.
