Admin Assistant CSC Cx Operations Change and Support Services

Contract: Full-Time 6-Month Secondment
Location: Nottingham (Support Office)
Closing Date: 20/07/26
Recruitment Partner: Daniel White

Are you ready to make a difference Join Boots as an Admin Assistant in our Central Operations team based in Nottingham Beeston. Here at Boots we work every day to build a brilliant environment for our people empowering them to deliver care confidence and connection in communities across the UK and Ireland.

We have an ambition to deliver significant revenue through great conversations and supplier charging - on behalf of the call centre - and you will be part of the team that can make this happen!

Supplier Charging and Admin sits within the CSC Cx Operations Change & Support team and supports the call centre with driving customer (product) complaints revenue for the business as well as undertaking engagement recognition and specialist admin work to support the operation. The job holder will report directly to the Admin Specialist.


Key responsibilities

• Delivery of CSC supplier charging work production of compliance performance reports monthly optimisation work to maximise revenue run monthly reports through our bot ready for submission through Finances own automation answer supplier queries or help support with answering disputes/raising recredits through our dedicated Supplier Queries inbox.
• Delivery of local monthly recognition schemes Shining Stars and Customer Benefits to recognise the fantastic work that advisors undertake within the CSC.
• Main contact for the CSCs Hub SharePoint communications channel - send out alerts/engagement messages/CSC Good Morning notifications to advisors on the site governance and workflow approvals.
• Support the CSC with resolving pay queries escalated to the team in a timely manner to minimise any over or under payments that could cause financial difficulties to advisors.
• Support with a wide variety of admin tasks to ensure the smooth running of CSC activities such as working through queries received within the Supplier Charging and Admin team inboxes processing leavers within the call centre provide advice on People Admin maintain the weekend on call rota for the wider business and complete system access audits on behalf of the CSC.
• Create Purchase Orders on behalf of the call centre.
• Support the wider CSC Cx Operations Change & Support team as and when needed.

What youll need to have (our must-haves)

• Excellent verbal and written communication skills including proficiency with Microsoft products (including Excel).
• Good IT skills and the ability to understand and run admin automation processes.
• Good organisation skills and the ability to juggle varied work.
• Work at pace; aiming to exceed agreed timeframes.
• Demonstrate commitment to both individual and collective team success.
• Self-motivated with a proactive and positive mindset.

It would be great if you also have

• A background in customer service or retail.
• Previous Customer Support of CSC Experience
• Knowledge of Salesforce CRM and Sprinklr.
• Working knowledge of People Admin and payroll processes.
• Experience of using SAP S/4 Hana.

Where your brilliance can take you

At Boots we believe in your potential. This role offers opportunities for career development and progression within our organisation. Youll be supported by a team that values your growth and encourages you to take ownership of your career path.

Rewards designed for you

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
• Flexible benefits scheme including options for additional holiday discounted gym membership life assurance and much more.

Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.


A bit about us

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.


Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon. Be brilliant with Boots.

Keywords
Admin Assistant CSC Cx Operations Change and Support Services