Service Transition Specialist

THE NEXT CHAPTER STARTS WITH YOUService Transition Specialist Level: 10 Work Pattern: As a team we work hybrid attendingthe office 1-3 days a week to collaborate and stay connectedClosing Date:30th October Please note:In line with our Recruitment & Selection Procedure thehiringteam may close this vacancy early. Ifyoureinterested we recommend applying as soon as make sure technology services are ready for what comes next When a new or changed technology service goes live being technically complete is only part of the story. It also needs clear ownership effective support arrangements appropriate controls and confidence that it can operate successfully from day our Service Transition Specialist youll plan coordinate and assure the transition of new changed and retiring technology services into live operation. Youll engage early with projects business owners technical teams suppliers and operational stakeholders helping to identify requirements manage dependencies and make sure services are genuinely ready for to the IT Change Manager youll provide a clear evidence-based view of readiness residual risk early-life support and handover into business-as-usual operations. Youll also make sure the information and evidence needed for Vanquis Service Acceptance into Live (SAIL) is complete coherent and ready for stakeholder youll make an impact: Youll So thatOwn integrated transition plans covering milestones dependencies acceptance criteria evidence approvals and handoverEveryone has a clear and joined-up view of what is needed to move a service safely into live operationEngage during discovery and design to identify operational support resilience security data and supplier requirementsReadiness requirements are considered early rather than becoming late barriers to deliveryCoordinate stakeholders across delivery architecture engineering security operational resilience and service managementTechnical delivery and operational readiness remain connected throughout the changeApply and assess service acceptance and operational-readiness criteriaGo-live decisions are supported by current traceable and appropriate evidenceIdentify transition risks issues assumptions and dependencies establishing clear owners and due datesGaps are understood managed and escalated through the appropriate governance processPlan operational-readiness reviews service rehearsals go-live assessments and handover checkpointsStakeholders can make informed acceptance and go-live decisionsConfirm early-life support arrangements including monitoring support coverage escalation routes and exit criteriaServices receive the right support after launch and move effectively into business-as-usual ownershipMaintain transition management information and support post-transition reviewsProgress blockers and outcomes are visible and lessons learned strengthen future transitionsCreate and maintain SAIL records evidence and approvalsService acceptance is clear controlled and auditableWhy this role matters:This role creates the essential bridge between technology delivery and live operations. Youll help ensure that services enter production with clear ownership workable support models appropriate documentation and a shared understanding of any remaining identifying readiness gaps early and bringing the right people together youll help reduce avoidable early-life incidents delays and unplanned support effort. Your work will also give decision-makers a transparent evidence-based view of whether a service is ready to go live and what needs to happen next. Youll build relationships across project and programme delivery architecture engineering infrastructure cloud applications data Information Security Privacy Risk Compliance and Operational Resilience. Youll also work with service-management teams Procurement Finance supplier-management colleagues and external service providersOur service-transition approach: We believe inWhat that meansEngaging earlyOperational and support requirements are included from discovery and design rather than identified shortly before go-liveEvidence-based readinessAcceptance decisions are supported by evidence that is current owned traceable and proportionateJoined-up deliveryProjects technology teams business owners suppliers and operational teams work towards a shared transition planClear ownershipRisks actions approvals and ongoing responsibilities have identified owners and agreed due datesProportionate controlTransition requirements support Agile phased and iterative delivery while maintaining the required governance and control outcomesLearning and improvementLessons from previous transitions incidents and problems are used to strengthen future service readinessEssential experiencePrevious experience in Service Transition Service Readiness Service Design or Service Management within a complex enterprise environment. Experience owning multiple concurrent service transitions from discovery or design through to go-live early-life support and business-as-usual handover. Strong working knowledge of ITIL 4 service-management practices and service acceptance principles. Experience creating transition plans operational-readiness criteria support models service documentation evidence packs and go-live recommendations. The ability to understand solution designs and turn technical supplier and project information into practical operational requirements. Experience working with architecture engineering security resilience operations suppliers and project-delivery teams. Confidence identifying and managing transition risks dependencies evidence gaps and competing stakeholder requirements. Strong stakeholder-management skills with the ability to challenge constructively build agreement and communicate clearly with technical and non-technical audiences. Practical experience of Agile Waterfall or hybrid delivery approaches. Confidence using IT service-management reporting workflow and document-management tools. Useful but not essentialKnowledge of operational resilience technology risk information security data protection third-party management or audit evidence. An understanding of service architecture applications integrations infrastructure CMDBs and configuration relationships. ITIL 4 Managing Professional Practice Manager or relevant advanced ITIL modules. Qualifications or demonstrable experience in project delivery Agile risk management business analysis or Lean Six Interview ProcessOur recruitment process typically includes:up to 45 minutes with the hiring teamOur average process takesaround 4 weeks thoughwellwork around your supported throughout by our Talent Acquisition Key ContactsTalent Acquisition Operations Manager: Samantha Mackay Hiring Manager:Simon WrightInternal candidates are encouraged to reach out informally before applying. A conversation with the Hiring Manager or Talent Acquisition team can help you understand the roleexpectationsand development opportunity.A Few Things to RememberPlease apply even if youdonttick every box curiosity learning mindset and transferable skills current flexibility aim to match your existing working arrangements where possible so concerns about losing flexibilityshouldnthold you to discuss your application with your line manager before an up-to-date CV this helps us understand your experience you need any adjustments or support to apply or interview at your best happy to Next Chapter StartsWithYou.