Service Sustainability Lead

Anticipated Contract End Date/Length: Approximately 3 months
Work Set Up: Hybrid (3 days per week onsite mandatory)
Clearance Required: BPSS

Our client in the Information Technology and Services industry is looking for a Service Sustainability Lead to lead the Service Sustainability Programme for a defined technology and service portfolio. The role will focus on improving stability resilience recoverability and control posture reducing customer impact and operational risk while improving cost-to-serve.

What you will do:

• Own the Service Sustainability Programme plan and roadmap creating a prioritised backlog covering resilience technical debt obsolescence controls monitoring and recoverability.
• Drive delivery across Technology Product and Application Owners Operations Cyber Risk and Controls Change and suppliers to deliver remediation.
• Run programme governance including steering committees and forums while managing RAID logs risks assumptions issues and dependencies.
• Produce clear executive updates service health dashboards KPIs KRIs and reporting packs.
• Ensure required standards are met capture supporting evidence and manage exceptions through time-bound remediation.
• Track measurable benefits including reduced Severity 1 and 2 incidents improved availability reduced vulnerability ageing improved disaster recovery compliance and reduced technical debt.
• Influence senior stakeholders to align priorities secure funding and resources and remove delivery blockers.
• Develop service health dashboards governance cadence RAID logs dependency plans resilience evidence and control uplift plans.
• Coordinate DR test outcomes monitoring coverage runbooks support models and audit-ready evidence.
• Establish actions owners milestones and evidence to support control improvements and audit readiness.

Qualifications :

• Possess 7 years of experience in technology delivery service management operational resilience or transformation roles.
• Demonstrate portfolio or programme management experience covering planning milestones RAID and dependency management.
• Demonstrate experience with benefits realisation and value tracking.
• Demonstrate practical understanding of operational resilience recoverability DR and BCP testing RTO/RPO concepts and failover patterns.
• Apply risk-based prioritisation and maintain strong control awareness across evidence traceability exception management and audit readiness.
• Demonstrate confident executive communication facilitation conflict resolution and cross-team alignment skills.
• Translate risk and control requirements into practical delivery actions and communicate delivery considerations to control-focused stakeholders.
• Demonstrate experience working with infrastructure cloud and application teams.
• Demonstrate experience coordinating vendors and third parties where applicable.
• Hold a programme or project management certification such as Agile PMP or PRINCE2; beneficial but not mandatory.
• Hold an ITIL certification; beneficial.
• Possess experience in regulated or financial services environments; strongly preferred.

Additional Information :

Candidates must be legally authorized to live and work in the country where the position is based without requiring employer sponsorship.

HelloKindred is committed to fair transparent and inclusive hiring practices. We assess candidates based on skills experience and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race colour religion sex gender identity or expression sexual orientation age national origin disability veteran status or any other protected characteristic under applicable law.

Remote Work :

No

Employment Type :

Contract