Service Repair Technician

Building the people that build the world.

With platforms in HVAC and Detection and Measurement SPX Technologies builds innovative solutions that enable a safer more efficient sustainable world. Through our RiSE talent development framework we Reach Identify Strengthen and Engage our employees to support them in their continued development. Were a global company of problem solvers collaborators and innovators and our businesses build solutions that impact the world.

As part of Detection and Measurement CUES is the worlds leading developer of water wastewater and storm water inspection equipment. With CCTV cameras pre-built vehicles and software for pipeline inspection and rehabilitation we improve the safety and reliability of our water infrastructure systems.

JOB SUMMARY

The Service Repair Technician is responsible for diagnosing repairing and maintaining a range of electro-mechanical products to a high-quality standard.
Based at the Bordon Service Centre this role plays a key part in ensuring customer satisfaction through efficient turnaround times accurate fault diagnosis and high-quality repairs.
As experience develops the role will expand to include broader operational responsibilities technical support and continuous improvement initiatives within the service function. Occasional travel within the UK and internationally may be required.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Key Responsibilities:
Diagnose fault-find and repair electro-mechanical equipment to defined quality standards
Perform technical preventative maintenance
Meet agreed productivity and turnaround time targets
Accurately record repairs and service activity using ERP systems
Communicate repair findings and recommendations clearly to internal stakeholders and external customers
Provide basic technical support and troubleshooting advice where required
Help Identify and escalate potential sales or service opportunities
Collaborate effectively with colleagues to ensure team performance objectives are met
Maintain a safe clean and organised working environment
Assist in any alternative tasks that may be reasonably required.

KNOWLEDGE SKILLS & ABILITIES

Strong diagnostic and fault-finding ability on electro-mechanical systems
Ability to interpret technical drawings and documentation
Clear communication skills with both technical and non-technical individuals
Able to deal with customers directly
Competence in soldering and splicing
Strong attention to detail and commitment to quality
Willingness to learn and develop technical expertise
Good foundation of IT skills including ERP systems and Microsoft Office
Strong communication skills

EDUCATION AND EXPERIENCE
Required Education / Experience
Interest in electronics engineering or mechanical systems
IT literacy (Microsoft Office and ERP systems)
Basic soldering capability
Experience working in a team-based environment
Hands-on experience repairing small electro-mechanical equipment

Preferred Education / Experience
Formal engineering qualification (NVQ HNC or equivalent)
Experience in a service repair or production environment
Customer-facing experience
Technical support experience (experience providing software support would be an advantage)
Familiarity with ERP systems considered an advantage

How we live our culture

Our culture is at the center of what we do and more importantly who we are. Our core values set a standard for how we manage ourselves and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team each of us leads at SPX.

What benefits do we offer

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance leadership development programs and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds experiences and voices at SPX and we are committed to challenging ourselves openly communicating and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.