Service Operations Coordinator

Responsibilities:

As a Service Operations Coordinator you will be the engine behind our service delivery. Your key responsibilities will include:

• Managing the full lifecycle of work orders from creation to closure ensuring accuracy and timeliness.
• Liaising with customers to obtain purchase orders issue proformas and keep them informed throughout the service process.
• Supporting engineers and service controllers with documentation planning and process adherence.
• Assisting with timesheet entry and ensuring data is accurately recorded in our systems.
• Resolving customer disputes quickly and professionally to maintain high satisfaction levels.

Knowledge Skills and Experience:

• We are looking for someone who thrives in a fast-paced customer-focused environment.
• Excellent organisational and communication skills both written and verbal.

• A proactive mindset with a strong sense of ownership and pride in delivering quality work.
• Experience working with business systems such as Salesforce SAP or similar platforms.
• A collaborative approach and the ability to support continuous improvement initiatives.
• A commitment to delivering outstanding customer service and living the Finning values.

What we offer:

In addition to a competitive salary bonus 25 days holiday life insurance and up to 7% pension you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly.