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Service Hub 247 Business Travel Consultant UK
Job Location:
Monthly Salary:
Posted:
24 September 2026 (30+ days ago)
Posted:
Application Deadline:
22 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About FCM
FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder. Certified as a great place to work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCMwhere different happens.
About the opportunity:
Are you an experienced Travel Consultant who thrives in a fast-paced high-accountability environment Were looking for a customer-focused travel professional to join our dedicated 24/7 servicing team supporting a large corporate account. This is not an emergency assistance or on-call role. Instead youll provide continuous travel servicing around the clock delivering expert solutions and exceptional traveller experiences. Youll work remotely from anywhere in the UK while being part of a collaborative team that values expertise attention to detail adaptability and outstanding customer service.
You will have a desire for learning consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy passion and think different attitude to any challenge and be able to collaborate effectively with internal and external stakeholdersworking both independently and in a team environment. You will be attentive to client and traveller needs.
Shift Pattern: This role follows a 4 on 4 off shift pattern with 12-hour shifts from 08:00 to 20:00 or 20:00 to 08:00.
What youll do
- Deliver exceptional travel consultancy services for a large corporate client within a 24/7 servicing environment.
- Manage complex domestic and international travel bookings using GDS technology.
- Provide expert travel advice and itinerary management support to travellers.
- Apply strong fares knowledge to identify accurate and cost-effective travel solutions.
- Handle travel disruptions itinerary changes and urgent requests efficiently and professionally.
- Build trusted relationships with travellers clients and internal stakeholders.
- Anticipate customer and business needs and proactively identify service improvements.
- Maintain a consistently high level of accuracy and attention to detail across all bookings and transactions.
- Operate confidently and independently during overnight shifts where support is limited.
- Collaborate effectively with colleagues across day and night operations to ensure seamless service delivery.
- Deliver outstanding customer service while balancing competing priorities in a fast-paced environment.
- Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.
What youll need
- Minimum 2 years experience as a Travel Consultant.
- Corporate or business travel experience strongly preferred.
- Strong GDS experience required.
- Experience using Amadeus GDS preferred.
- Extensive travel industry knowledge.
- Strong fares knowledge.
- Proven ability to manage complex travel bookings.
- Demonstrated ability to work independently and make sound decisions.
- Strong customer service mindset and commitment to traveller satisfaction.
- Excellent attention to detail and accuracy.
- Positive adaptable and open-minded approach.
- Ability to build effective relationships with internal and external stakeholders.
- Additional language skills desirable.
Whats in it for you
- Exclusive Travel Discounts:As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development:With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
- Vibrant Culture & industry-renowned social events:Experience our fun industry-renowned culture with exciting social events such as monthly awards nights global conferences end-of-financial-year balls and more.
- Active Hour:Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan:Get reimbursed for a variety of medical services including dental optical and chiropractic care with our bronze-level health cash plan.
- Health & Wellbeing Challenges:Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support:Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
- And Much More:Enjoy a range of additional benefits including company-matched charitable donations an excellent pension scheme share options an electric vehicle scheme and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at.
#LI-EH1#FCM#LI-Remote
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