Primary Details

Overview of the Role

This role sits within Reinsurance Operations and operates at the intersection of business operations and change supporting both BAU activity and continuous improvement initiatives.

You will act as a key link between underwriting operations and project/change teams ensuring that operational priorities small-scale change initiatives and business objectives are aligned and effectively delivered across a global stakeholder group.

This is a London-based role with occasional travel across the UK and Europe.

QBE may consider sponsorship at its discretion

Your New Role

• Collaborate with strategy and business teams to understand objectives facilitate workshops and shape change opportunities

• Identify and assess potential initiatives ensuring they are clearly scoped aligned with CTO requirements and ready for implementation

• Support the Service Excellence Lead in creating a culture of continuous improvement by identifying best practices and monitoring the impact of change initiatives

• Facilitate workshops to identify operational challenges priorities and improvement opportunities

• Work with global stakeholders across London Brussels and New York

• Ensure alignment between team activity project delivery and business objectives

• Maintain awareness of risk controls and audit requirements to ensure operational readiness

• Collaborate with team leaders to ensure operational readiness for change initiatives

• Monitor and help prioritise change requests and small-scale projects

About You

• Experience within insurance (essential) or reinsurance (preferred)

• Background in underwriting operations change or business improvement roles

• Proven ability to operate in a large complex corporate environment

• Resilience and adaptability staying focused on outcomes and navigating change with confidence

• Strong stakeholder management skills across regions and seniority levels

• Cross-functional awareness and relationship-building with a collaborative and proactive approach

• Good understanding of risk controls and audit awareness (not direct audit ownership)

• Operations experience with some exposure to systems IT or change delivery

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.

Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation.

With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

At My Best - QBE Benefits

You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally. We offer an extensive choice of other options to suit you!

QBE Awards

Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year
Winner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year Winner: Insurance Personality of the Year - Chris Wallace Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.