Service Engineer (UK & Ireland) Wilmslow (Manchester)

Position Summary
Industrial Scientific is seeking a Service Engineer to be based at its Manchester service centre in Wilmslow (Manchester).
The position holder will be responsible for the hands-on delivery of service operations for customers across the United Kingdom and Ireland and for providing English-language technical support to customers across Europe. The role is an individual contributor position focused on the operational execution of repair fulfilment and technical support activities within the UK & Ireland service centre.

Key Responsibilities

1. Customer-Owned Repairs (CRO)-Execute end-to-end repair activities including intake assessment quotation repair testing and return logistics.
2. iNet Fulfilment Operations-Perform daily iNet alert monitoring customer follow-up and exchange management including dispatch and refurbishment of instruments.
3. Customer Technical Support-Provide timely technical support across hardware and software to customers in the UK Ireland and Europe (English language).
4. Service Operations & Case Management-Manage service activities through Salesforce including case logging follow-up backlog tracking and escalation support.
5. Rental Demo & Logistics Execution-Configure and dispatch Rental Demo and Trial equipment and manage shipping in compliance with SOPs and IATA regulations.
6. Inventory & Service Centre Operations-Maintain inventory spare parts and pool stock readiness and support continuous improvement and safe operation of the service centre.
7. Drive continuous improvement within the service centre and maintain a safe organised working environment. Act as an escalation point for regional and global teams requiring technical or on-site weekly and monthly operational reports (iNet Rental CRO).
   

Key Requirements

Strong technical knowledge of gas detection systems
Excellent troubleshooting and problem-solving skills
Customer-focused with strong communication skills
Experience with Salesforce and service operations tools
Knowledge of shipping compliance (IATA preferred)
Ability to manage multiple priorities in a fast-paced environment

Working Arrangements
Based at the Manchester service centre (Wilmslow) with occasional travel across the UK and Ireland for customer support and periodic short-duration travel to European sites for meeting/training/field service or cross-site collaboration.