Service Engineer (Northern Ireland)

Principle Objective

As a Service Engineer (Field based) you will be working as part of a team to deliver carbon neutral solutions to our clients.

The role involves travelling to client sites throughout Ireland and Scotland staying away overnight as required to carry out engineering and maintenance support to maximise the availability efficiency and performance of industrial biomass steam boilers.

Many of the key responsibilities are outlined but these are not exhaustive and we expect all members of the team to provide support and assistance as necessary.

Multi skilled Engineer with a HND or above or qualified time served apprenticeship in a mechanical/ electrical engineering discipline with a minimum of 2 years relevant experience in an industrial environment with a preference for an electrical bias.

Experience in delivering field service & support

Experience in troubleshooting customer problems and acting as a point of contact for customer queries

As a customer facing member of the team have the ability to develop constructive relationships with customers/Installers/own team.

Excellent communication skills - both written and verbal

Experience of fault finding and problem solving

Good planning and organizational skills

Proactive approach

Confident decision maker

Enthusiasm for continued learning

Hands on and flexible attitude

Working knowledge of MS Office i.e. Excel Word and Outlook

Full UK driving licence

Desirable:

Experience of steam boilers and/ or wood pellet biomass systems in particular boiler servicing/breakdown repair and storage/fuel feed systems

Basic understanding of PLC control system

Undertake/manage planned preventative and corrective maintenance

Respond quickly and efficiently callouts as required including participation in an out-of-hours on-call rota

Routine servicing and inspection of mechanical plant electrical equipment and instrumentation within the portfolio

Support plant commissioning and start up activities.

Fault finding and trouble shooting

Host & induct specialist sub-contractors and ensure they conform to site requirements

Ensure service delivery is supplied to the client under contract KPIs

General house-keeping duties as and when necessary

Stock Management

Use the company computerised maintenance system (Pirana) for scheduling and recording of all maintenance tasks

Complete site visit reports

Provide effective feedback to customer engineering team to ensure that they are aware of any system/site engineering abnormalities or follow up remedial works

Proactively comply with all the Companys Health and Safety and environmental rules regulations policies and procedures

Ensure that all compliance and certification commitments are updated and maintained i.e. H&S and ENPlus

Produce and review risk assessments and method statements

Ensure proper authorisations are obtained for all works including outside contract works with line managers and clients

Follow required emergency procedures as documented and respond accordingly during emergency situations

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations

Assist with the development of training suite for internal and external stakeholders

Representing the company professionally when dealing with clients and site contacts.

Safety Awareness Demonstrates commitment to safe working practices

Teamwork Works effectively and cooperatively with others

Reliability & Work Ethic Consistent attendance and dependable performance

Attention to Detail Maintains quality standards in all tasks

Adaptability Flexible approach to working hours and travel requirements and willing to support different tasks/areas

Communication Listens understands and follows instructions clearly

Adherence to health and safety standards and zero harm objectives

Achievement of daily/shift production targets

Quality compliance and reduction in defects

Housekeeping and audit standards

Attendance punctuality and reliability

Participation in training and continuous improvement activities

Balcas Energy Business Development Director Customer Engineering Manager

Customer Engineering Team Production

Health Safety and Quality Personnel

Client sub contractors and site visitors

Contract Type Permanent

Hours Full time 40 hours per week

Working Week Monday to Friday 8.00am to 5.00pm with on call rota requirments