Service Director

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

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Where is the work:

Whats in it for you

Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth service profitability and operational excellence.

The ideal candidate will bring proven leadership experience from the Transport Refrigeration automotive or rental industry with a track record of developing high-performing teams and delivering outstanding customer service.

What you will do

& Commercial Performance

• Drive service revenue growth through strategic planning commercial initiatives and continuous improvement of the customer offering

• Develop and implement pricing strategies service packages and value-add propositions to maximize profitability

• Monitor financial performance analyzing service line KPIs cost structures and revenue trends

• Identify new revenue opportunities including service contracts maintenance programs and aftersales solutions

2. Operational Leadership

• Lead and manage service operations to ensure efficiency consistency and high-quality delivery

• Oversee service scheduling depot performance and turnaround times

• Ensure compliance with safety legal and industry standards across all service activities

• Drive operational improvements that reduce costs improve workflow and increase customer satisfaction

3. Team Management & Development

• Lead motivate and develop service teams including Regional Managers Service Centre Managers Technicians Supervisors and support staff

• Establish performance objectives conduct regular reviews and build strong succession pipelines

• Foster a culture of continuous improvement accountability and customer focus
  

4. Customer Experience & Relationship Management

• Ensure exceptional service delivery for all customers resolving escalated issues with professionalism and urgency

• Build strong relationships with key clients rental partners suppliers and OEMs

• Implement customer service standards and feedback loops to enhance retention and satisfaction

5. Strategic Planning

• Contribute to company-wide planning and budgeting processes

• Forecast service revenue resource needs and capital expenditure for service operations

• Support new service product development and market expansion initiatives

What you will bring

• Proven leadership experience at senior manager or director level

• Proven leadership experience in the truck automotive or related service industry is mandatory

• Strong commercial acumen with a track record of driving revenue and profitability

• Experience managing service centers technical teams or multi-site operations

• Excellent understanding of workshop operations fleet maintenance or rental service processes

• Ability to influence at all levels and lead teams through change

• Strong problem-solving communication and stakeholder management skills

• Strong analytical and reporting capability including use of KPIs and performance metrics

• Relevant experience in Business Engineering Automotive Management or a related field

• Relevant industry certifications or qualifications advantageous

Visit our website: Thermo King UK

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.