Service Desk Analyst

Service Desk Analyst

Hybrid Leeds Head Office

Are you passionate about technology and delivering exceptional customer service Looking to kick-start or grow your career in IT Join our dynamic Technology team and become a key part of delivering outstanding support across the business.

Were looking for a Service Desk Analyst who thrives in a fast-paced environment enjoys solving problems and takes pride in helping others.

What Youll Be Doing

As a Service Desk Analyst youll be the first point of contact for IT support ensuring a smooth and professional experience for all users.

• Provide friendly professional support for IT incidents and service requests
• Diagnose and resolve issues at first point of contact wherever possible
• Escalate more complex problems to specialist teams
• Take ownership of tickets through to resolution
• Keep users informed with clear and timely communication
• Log and manage all incidents using ServiceNow
• Contribute to improving knowledge bases and first-time fix rates

What Were Looking For

Were seeking someone with a customer-first mindset strong communication skills and a proactive attitude to learning.

Key Skills & Experience

• Strong customer service and communication skills
• Logical and structured approach to problem solving
• Ability to prioritise workload and manage competing demands
• Basic understanding of IT systems and troubleshooting
• Familiarity with Microsoft Office (Word Excel Outlook PowerPoint)
• Awareness of networking (WAN/LAN) is beneficial
• Knowledge of ITIL or IT best practices (desirable not essential)

What Youll Bring

• A proactive positive attitude and eagerness to learn
• Strong attention to detail and organisation skills
• Ability to work collaboratively as part of a team
• Adaptability in a changing environment
• A genuine passion for delivering excellent service

Why Join Us

• Great opportunity to start or develop your IT career
• Exposure to a wide range of technologies and systems
• Supportive team environment with ongoing development opportunities
• Clear pathways for career progression

Ready to Apply

If youre motivated customer-focused and ready to build your future in IT wed love to hear from you.

Apply today and take the next step in your Technology career.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this work with a carefully selected and trusted group of recruitment partners.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.