Service Designer

Were building the next generation of design at Capgemini. Youll work across complex ecosystems running research that shapes strategy informs design and influences delivery. You will join the growing Digital Customer Experience (DCX) practice within Capgemini.

Were looking for Service designers who are curious collaborative and ambitious about the future of design. People who thrive in ambiguity bring clarity through evidence and can turn insight into action.

Evaluate existing services for usability accessibility and effectiveness and partner with stakeholders to understand needs and co-create solutions.
Apply the right research methods to uncover insights and evidence.
Prototype and test ideas working with specialists to make them real.
Facilitate workshops that align stakeholders around a shared vision.
Translate insights into tangible opportunities for business and user value.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.

Solid experience in service design with a portfolio demonstrating research service mapping prototyping delivery and impact (consulting or agency experience a plus).
Experience with government service standards and accessibility principles (experience in GDS assessments is a plus).
Strong skills in user-centred design methods from research through to delivery. Confident in planning and conducting user research prototyping and synthesising insights into improvements.
Ability to work in agile fast-paced environments collaborating across multidisciplinary and multi-vendor teams.
Confidence in engaging with stakeholders from facilitating workshops to influencing decisions with evidence.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Governments Disability Confident scheme.
As part of our commitment to inclusive recruitment we will offer an interview to all candidates who:
- Declare they have a disability and Meet the minimum essential criteria for the role.

Please opt in during the application process

To be successfully appointed to this role it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance the successful applicant must have resided continuously within the United Kingdom for the last 5 years along with other criteria and requirements.

Throughout the recruitment process you will be asked questions about your security clearance eligibility such as but not limited to country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements

You will be empowered to explore innovate and progress. You will benefit from Capgeminis learning for life mindset meaning you will have countless training and development opportunities from thinktanks to hackathons and access to 250000 courses with numerous external certifications from AWS Microsoft Harvard ManageMentor Cybersecurity qualifications and much more

You will reimagine whats possible: creating value for the worlds leading organisations through technology to build a sustainable more inclusive future. You will work with a range of clients all with a unique set of business technological and societal ambitions which will make a real impact across the UK.

Capgemini is an AI-powered global business and technology transformation partner delivering tangible business value. We imagine the future of organisations and make it real with AI technology and people. With our strong heritage of nearly 60 years we are a responsible and diverse group of 420000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem leveraging our capabilities across strategy technology design engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real