Service Designer | Contract (Upcoming Role)

hedgehog lab Government Projects

This is an upcoming opportunity. The role is not yet live but we expect to be hiring shortly. Register your interest now and well be in touch as soon as the position opens.

Were looking for a Service Designer to join hedgehog lab on a contract basis working across government projects where the design challenges are genuinely complex and the outcomes genuinely matter.

Youll map end-to-end service journeys identify failure points and work across organisational boundaries to design services that work for the people who use them not just the people who commission them. Youll be as comfortable in a workshop with policy teams as you are in a design critique.

Location note: This role may require presence at a DWP office in Newcastle for approximately 12 days per week. While this isnt confirmed its something candidates should be prepared for. Wed therefore encourage applications from candidates based within a commutable distance of Newcastle.

Youll bring:

• Experience designing services in the public sector or regulated industries

• Strong skills in service blueprinting journey mapping and facilitation

• The ability to navigate ambiguity and work with incomplete information

• Experience influencing decisions at a strategic level not just execution

• Familiarity with GDS standards and the Service Standard

Why hedgehog lab

Youll be joining a consultancy with 20 years of experience trusted by global brands working at the intersection of AI and software engineering. The work is genuinely at the frontier of where the industry is heading and youll have the space to grow with it.

To register your interest please apply via this advert with a copy of your CV and your expected day rate.