Service Design Lead

Service Design Lead (Service Delivery & Support) - Submarines

Derby

Full Time

An excellent opportunity for a Service Design Lead with Rolls Royce Submarines has become available. As the Services Design Lead you will be working predominantly with IT delivery teams and supporting the Service Design Architect in developing refining and assuring IT service designs to ITIL best practices and optimising for our multivendor IT support Ecosystem.

Why join Rolls-Royce

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering protecting and connecting people everywhere.

By joining Rolls-Royce youll have the opportunity to work on world-class solutions supported by a culture that believes individuality is our greatest strength and all perspectives experiences and backgrounds help us innovate and enable our high-performance culture.

As the Service Design Lead your role defines agrees and validates service support models that align with the organisations established service support framework. The Service Design Lead assures service design artefacts ensures compliance with agreed support models and enables smooth transitions into BAU (Business as Usual) IT Support operations.

A key part of your role will be supporting Service Transition Leads by contributing to risk identification assurance and mitigation activities associated with transitioning IT services into BAU support. You will be contributing to continual service improvement and supports enhancements to ITIL-based service design processes.

What you will be doing:

• Supporting the Service Design Architect in developing and enhancing IT service designs and the broader service design framework.
• Defining document and agree service support models for new or changed IT services ensuring alignment with the organisations service support offering and ITIL best practices.
• Performing assurance reviews of service design artefactsincluding support models SLAs/OLAs contract reviews operational documentation and transition materialsto ensure quality completeness and alignment with agreed support models.
• Working collaboratively with project managers business analysts and delivery teams to embed service support considerations early in the project lifecycle (shift-left).
• Supporting Service Transition Leads by helping identify assure and manage risks associated with transitioning services into BAU IT operations.
• Supporting service testing and validation for ITIL process compliance and operational readiness.
• Identifying opportunities to enhance service design processes artefact standards and support model frameworks.
• Building strong relationships across IT Project Delivery Service Transition Ecosystem Operations Architecture teams and 3rd Party Vendors to ensure alignment of service support requirements

Position Qualifications

• Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience)
• ITIL Foundation certification required; higher-level ITIL certifications preferred
• Experience in IT service management service design service transition
• Strong understanding of ITIL best practices for service design transition and operational readiness
• Experience working within IT project delivery environments ideally in complex and multi-vendor settings

To work for Rolls-Royce Submarines you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you dont currently already have this in place.

Due to the nature of work the business conducts and the protection of certain assets you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing competitive resilient and growing company. Join us and it can be your future vision too.

Rolls-Royce are committed to being a respectful inclusive and non-discriminatory workplace where individuality is valued diverse perspectives fuel innovation and everyone can thrive.

Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to

This job is advertised at the grades shown and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.

It is advised that you inform your current manager of your application for this role.

Level 9-10

Please contact for further information