Service Deliver Manager (SC Cleared)

Position Description:

At CGI we deliver innovative technology solutions that help our clients achieve mission-critical outcomes. As a Service Delivery Manager you will play a pivotal role in supporting the transition of a new on-premises cloud platform into live service for the Client.

Working across project and operational teams you will help establish the processes governance and service management capabilities required to ensure a secure reliable and high-performing service. This is an exciting opportunity to take ownership of service delivery influence operational readiness and contribute to the success of a strategically important programme.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance.

This is a hybrid position with remote working available and occasional travel to Leatherhead.

Your future duties and responsibilities:

In this role you will be responsible for managing the live service for a new on-premises cloud solution being delivered to the Client. Working closely with technical project and customer stakeholders you will help define implement and continuously improve the processes procedures and documentation required to support operational service delivery.

You will take ownership of service management activities ensuring support arrangements are effective well-documented and aligned with customer expectations. As the service transitions into operation you will play a key role in driving service excellence maintaining stakeholder confidence and ensuring the platform is supported through robust governance and operational processes.

Key responsibilities:

Lead & Manage live service delivery activities across the programme
Define & Maintain operational processes procedures and support documentation
Collaborate & Coordinate with project engineering and customer stakeholders
Monitor & Improve service performance and operational effectiveness
Establish & Mature service management governance and reporting
Support & Facilitate service transition and operational readiness activities
Manage & Communicate service issues risks and escalations
Drive & Enhance continuous service improvement initiatives

Required qualifications to be successful in this role:

To be successful in this role you will have experience delivering and managing IT services within complex environments. You will possess strong organisational and stakeholder management skills with the ability to develop effective service processes and documentation. Experience supporting defence or government customers would be highly beneficial.
Essential qualifications and experience:

Proven experience in Service Delivery Management or IT Service Management roles
Strong documentation and process development skills
Experience managing operational services and support functions
Ability to engage effectively with technical and non-technical stakeholders
Strong communication organisational and problem-solving skills
Experience working with Ministry of Defence (MOD) customers or programmes
Ability to drive service improvements and operational best practice
UK Security Clearance or eligibility to obtain clearance

Desirable qualifications and experience:

ITIL certification or practical ITIL experience
Experience supporting cloud-based or hybrid infrastructure environments
Knowledge of service transition and operational readiness activities
Experience within defence government or highly regulated environments

Location: Remote with occasional travel to Leatherhead

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Skills:

• Azure
• Communication
• Document Management
• Service Design

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.