Service Coordinator

Service Coordinator - Milton Keynes

Location: Milton Keynes
Vacancies: 2
Hours: Full-time 40 hours per week
Salary: 30000 - 35000 per annum FTE (40) Dependent on Experience

Are you an experienced primary care professional who enjoys keeping services organised supporting colleagues and making sure patients receive a consistently high-quality service

At OneMedical Group we are looking for two experienced and motivated Service Coordinators to support the smooth day-to-day running of our primary care services in Milton Keynes.

One Service Coordinator will oversee Whitehouse Surgery and Neath Hill Health Centre while the second will be based at Brooklands Health Centre. Each role is full-time at 40 hours per week.

Working closely with the Business Manager you will coordinate operational and administrative activity across your service including clinical rotas room allocation workforce administration and the day-to-day leadership of the non-clinical team.

This is a varied hands-on role for someone who understands primary care builds positive working relationships and can balance competing priorities while maintaining a professional patient-focused service.

Why OneMedical Group

For over 20 years OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent family-run healthcare organisation we provide NHS services at scale and design build and manage the spaces where care happens bringing everything together under one roof.

We believe the best places to work are created by people who genuinely love what they do and celebrate each others success. Our culture combines national ambition with genuine family heart with a workplace rooted in trust empowerment and collaboration.

Above all we are united by a shared purpose: creating spaces and delivering services that make a lasting positive difference to the health and wellbeing of the communities we serve.

Your Role & Responsibilities

As Service Coordinator you will support the Business Manager to deliver high-quality sustainable care services and ensure that daily operations run effectively.

Your day-to-day will include:

• Service Coordination: Coordinating the smooth day-to-day running of the service and responding to operational priorities as they arise.
• Rotas & Cover: Managing clinical rotas to minimise gaps in cover coordinating locum bookings and keeping relevant HR systems up to date.
• Locum Support: Providing locums with an appropriate information pack and an introduction to the service.
• People Leadership: Providing guidance support and day-to-day leadership to the non-clinical team including Patient Navigators.
• Employee Development: Supporting inductions appraisals one-to-ones probationary reviews and training plans and coordinating the onboarding and training of new administrative colleagues.
• Workforce Administration: Maintaining sickness records escalating concerns appropriately managing payroll submissions and keeping leave and absence information accurate.
• Leave & Employee Relations: Overseeing annual leave approvals to maintain appropriate cover and supporting employee relations matters including sickness performance and disciplinary issues.
• Systems Access: Ensuring employees and locums have the appropriate IT access for clinical and non-clinical systems.
• Rooms & Resources: Managing clinical room rentals and allocations monitoring petty cash raising purchase orders and maintaining stationery supplies in line with internal processes.
• Collaborative Working: Working closely with managers and support functions including People and Recruitment to maintain efficient operational and administrative processes.

What We Are Looking For

Were looking for organised and confident coordinators who can combine strong administration with supportive people leadership in a busy primary care environment.

Youll ideally bring:

• Previous experience working in primary care.
• Previous team leader or supervisory experience.
• An understanding of primary care operations and the external factors that can influence service delivery.
• The ability to manage senior administrative tasks including workforce-related administration.
• Strong organisational communication and problem-solving skills.
• The confidence to prioritise a varied workload and remain calm in a busy changing environment.
• A collaborative and supportive approach to working with colleagues managers and wider support teams.
• Good IT skills and the ability to maintain accurate records across different systems.
• A genuine commitment to delivering an excellent patient-focused service.

Experience of business development or service promotion within healthcare would be advantageous as would knowledge of HR processes payroll management and colleague training or induction programmes.

Most importantly youll be someone who enjoys bringing structure to a busy service supporting people and helping primary care teams work effectively for their patients.

What We Offer

• Salary: 30000 - 35000 per annum FTE (40) DoE
• Annual Leave: 25 days plus Bank Holidays (pro-rata) increasing with the length of service plus an extra day of leave awarded for every year of service.
• NHS Pension Scheme
• Work-Life Balance: A supportive working environment alongside enhanced Maternity Paternity and Adoption Pay.
• Health & Benefits: 24/7 confidential mental health support via Health Assured EAP Eye Care vouchers Cycle to Work scheme and OMGs Refer a Friend cash bonus scheme.
• Development: Opportunities to develop your skills and career within a growing healthcare organisation.

Through our developing Elevate Academy we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships specialist expertise and leadership development.

Ready to Make a Difference

If youre an experienced primary care coordinator or team leader looking for an opportunity to support colleagues strengthen day-to-day operations and make a positive difference for patients in Milton Keynes wed love to hear from you.

Please indicate in your application whether you have a preference for the role covering Neath Hill Health Centre and Whitehouse Surgery or the role based at Brooklands Health Centre.

OneMedical Group is an equal opportunity employer committed to diversity inclusion and creating a supportive environment for all.

If you require any adjustments during the recruitment process or simply want to learn more about joining our family please contact

Required Experience:

IC