Service Coordinator (Mental Health & Homelessness)
Job Location:
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you passionate about making a lasting difference to the lives of people experiencing homelessness in Bristol
We are looking for 2 people to join the team in Bristol as Coordinators joining either of the below teams:
North Star Service part time 30 hours per week (to include Tuesday hours can be worked across 4-5 days)
North Star Service works with people who are experiencing homelessness and have difficulties with their relationship with substances and mental health. The service main base is at the Compass Centre however also operates across Bristol and within homeless hostels. North Star runs a variety of interventions including initial engagement drop-ins groups to build relationship skills and safety psychological skills groups and one to one therapy either as a weekly longer term intervention or a standalone session format in drop-in clinics embedded within hostels.
Assertive Contact & Engagement (ACE) Service part time 22.5 hours per week (to include a Tuesday Hours can be worked across 3-5 days):
St Mungos Assertive Contact & Engagement (ACE) Service works with people with complex mental health needs who are not actively engaged with other services and face multiple barriers to accessing mainstream support. The service operates across Bristol running a variety of services including community one to one work therapeutic groups and drop-ins and training for other services.
In the role of Coordinator you will:
As part of the wider management team the Coordinator will play a key role in ensuring we provide a quality service particularly to neglected groups and individuals and who face complex barriers to accessing services. Key responsibilities in this role will be:
-
Supporting the Clinical Lead/Service Manager in the day-to-day development and management of the service.
-
Line management of staff; offering motivation and supervision to deliver high quality service with a recovery-focused and person-centred approach.
-
Working proactively and creatively with other partner organisations and stakeholders to ensure the best outcomes for our clients.
-
Holding a small caseload of clients experiencing high complexity and capacity for group delivery
About you
We are looking for a creative individual with experience of working with partner agencies and relevant stakeholders to deliver high quality outcome-focused services. You will also have:
-
Experience of managing staff and volunteers in a fast-paced environment; or the willingness to develop these skills.
-
The ability to effectively prioritise your own time and workload and come up with practical ideas to improve services.
-
Excellent communication skills and the ability to build and maintain relationships with a variety of people.
-
Flexibility is necessary for this post as you may be required to work from various locations and work specific days of the week.
Above all we are looking for someone committed to the overall aims of the service and working with a caring and person-centred approach.
How to apply
To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.
On your application you can provide details about the roles you are interested in and find out more about the different services at interview.
To find out more and apply please go to the St Mungos careers page on our website.
Closing date: 30th September 2026
Interview and assessments on: 20th and 21st October 2026
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups particularly Global Majority candidates who are underrepresented at this management level.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equity Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Required Experience:
IC
About Company
St Mungo's is a leading UK homelessness charity supporting over 3,150 people every night. Help us end homelessness and rebuild lives.
