Service Coordinator

Service Coordinator

Location: Manchester (with occasional travel to the Midlands)
Salary: 27000 per annum Annual Pay Review
Holiday: 25 days annual leave plus bank holidays
Job Type: Full-time Temp to Permanent

About the Role

We are a well-established engineering company looking for a highly organised and customer-focused Service Coordinator to join our growing team. Based in Manchester this is a varied and fast-paced role where youll be responsible for coordinating engineers scheduling service appointments and ensuring excellent customer service from enquiry through to completion.

The successful candidate will play a key role in supporting our service operations and maintaining strong relationships with both customers and engineers. Occasional travel to the Midlands will be required so flexibility and a willingness to travel are essential.

Key Responsibilities

Schedule and coordinate engineer appointments efficiently.

Manage customer enquiries via telephone and email with a professional and friendly approach.

Process purchase orders accurately and in a timely manner.

Update and maintain customer records using the companys CRM system.

Prepare service reports and administrative documentation.

Liaise with engineers suppliers and customers to ensure smooth service delivery.

Monitor job progress and communicate updates to customers.

Support the wider service and operations team with general administrative duties.

About You

Were looking for someone who is:

Experienced in a Service Coordinator Service Administrator or similar scheduling role.

Confident using CRM systems and maintaining accurate records.

Experienced in processing purchase orders and producing reports.

Highly organised with excellent attention to detail.

A confident communicator with an excellent telephone manner.

Passionate about delivering outstanding customer service.

Able to prioritise workload and work effectively in a busy environment.

Proficient in Microsoft Office particularly Outlook Word and Excel.

Willing to travel occasionally to the Midlands as required.

What We Offer

Competitive salary of 27000 per annum.

Annual salary review.

25 days holiday plus bank holidays.

Company pension.

Opportunities for training and career development.

Supportive and friendly working environment.

The opportunity to join a respected engineering business with a strong reputation and long-term career prospects.

If youre an organised and proactive individual with excellent coordination skills and enjoy working in a customer-focused environment wed love to hear from you. Apply today to become part of our growing engineering team.