Service & Compliance Control Supervisor

About this Role

Are you an experienced Service & Breakdown Control Supervisor Service Controller or Fleet Controller looking for a role where you can lead people while keeping a busy HGV operation moving Based in Brighouse within Dawsongroup EMC you will lead our Service and Breakdown Control teams taking ownership of day-to-day performance vehicle availability and the customer experience.

• Lead coach and support Service and Breakdown Controllers allocating workloads and maintaining effective team cover.
• Oversee service events breakdowns third-party bookings and Mobile Engineer diaries from initial notification through to completion.
• Maintain strong control of Work In Progress with open jobs kept below the 14-day target and clear actions in place to resolve delays.
• Monitor operational KPIs and SLAs including HGV downtime fleet availability compliance supplier performance and customer communication.
• Act as an escalation point working across Operations Mobile Engineering Compliance Commercial depots customers and suppliers to resolve issues.

About You

You will bring experience from a similar service control breakdown fleet engineering support or operational environment alongside the confidence to lead and support a team. You do not need to arrive knowing every part of our business we are interested in transferable experience good judgement and your ability to keep people and priorities moving in the right direction.

• Experience leading supervising or coordinating people within a busy operational environment.
• Experience managing service or breakdown activity scheduling suppliers and operational workloads.
• Comfortable working with KPIs SLAs and WIP using information to identify risks and drive action.
• Strong communication and organisational skills particularly when managing competing priorities customers and suppliers.
• Confident using IT systems for scheduling job tracking reporting and operational administration.

Not sure you meet every point listed We are looking for relevant experience and transferable skills not a perfect CV so if you can see yourself succeeding in this role we encourage you to apply.

About Us

Dawsongroup has been in business since 1935 and operating in asset rental for over 50 years combining long-established values with a continued focus on smarter asset strategies and customer service. Within Dawsongroup EMC we provide specialist assets and support across the environmental municipal and civil sectors with our people playing a vital role in keeping customers operational.

• 2x Life assurance scheme.
• Seasonal gifts Cycle to Work scheme plus wellbeing and mental health support.
• 24 days standard leave allowance Birthday plus Bank Holidays up to 10 days extra (time served and purchase scheme).
• Funded training and internal progression pathways both nationally and worldwide.
• Long-term incentives designed to recognise your contribution.

About Your Future

This is an opportunity to move beyond simply controlling individual jobs and take ownership of the performance development and improvement of a combined Service and Breakdown Control function. You will have the opportunity to develop your leadership capability while helping us improve processes reduce downtime and build an operation where customers and colleagues receive a consistently strong service.

• Develop the capability and confidence of Service and Breakdown Controllers through coaching and regular performance conversations.
• Use WIP KPI and operational information to identify recurring issues and introduce practical improvements.
• Help improve Mobile Engineer utilisation supplier performance and HGV fleet availability.
• Work collaboratively across Dawsongroup EMC building experience and relationships beyond your immediate team.
• Access funded development and internal career opportunities as you grow with the business.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to take ownership of a key operational team and build your future with a business that invests in its people Join Dawsongroup EMC and show us what you can bring because our people are our greatest asset.

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Established in 2005 Dawsongroup emc is a family-owned business leading the way in the municipal industrial and specialist vehicle rental market. Join the Dawsongroup family to invest your career in a company that invests in you.