Service Communications Associate

At Rathbones we help people invest their money well so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money we guide people through lifes big moments helping them stay on track and focus on what matters most.

Were proud to be one of the UKs leading wealth managers with 113.6bn in assets under management (as of March 2026) and 20 offices across the UK and Channel Islands. Were a FTSE 250 company with national reach and a local feel and were growing.

Role Title: Service Communications Associate

Department: Propositions & Service Experience

Location: London

Role Type: 12 Month FTC / Secondment

The Role

The Service Communications Associate will support the Service Communications Lead in delivering clear consistent and timely communications across client journeys.

The role of focused on delivery coordination and quality of communications ensuring outputs improve client understanding align to Rathbones service principles and adhere to Consumer Duty requirements.

This is a new role within the function providing considerable opportunity to increase your profile across the business and improve client experience in a far reaching and high profile function.

Outcomes of the Role

Deliver service communications in line with agreed plans and timelines

Draft edit and publish communication materials across relevant channels

Ensure communications are clear concise and aligned to brand standards and tone of voice

Apply plain English principles to support client understanding

Review communications against Consumer Duty principles ensuring clarity completeness and positive client outcomes

Coordinate stakeholder inputs feedback and approvals across teams

Support communication of service updates changes and disruptions in a timely and structured way

Follow governance and air traffic control processes established by the Lead

Maintain communication trackers and support reporting where required

Knowledge Skills and Experience

Strong written communication skills with the ability to simplify complex information

Good organisational skills and attention to detail

Ability to manage multiple priorities and deadlines

Able to challenge in a constructive and collaborative way ensuring the best outcomes for clients and the business

Experience using digital communication tools (e.g. CMS email platforms intranet)

Strong stakeholder collaboration skills

Experience of or similar workflow tools an advantage

Proven experience in service communication internal communications corporate communications or public relations

Experience of working in a regulated or professional services environment

Project management experience would be an advantage

Prior experience in managing service changes updates or disruptions would be an advantage

Our offer to you

We want everyone at Rathbones to fulfil their potential in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package which we review regularly and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance Individual on joining family after 1 years service
• Life assurance - 8 x salary
• Income protection 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies enhanced family leave for parents & carers
• Study support study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing growth development and sense of include:

• Sports & Social Committees such as cricket football netball running yoga quiz nights charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance Multicultural Abilities Count Pride Social Mobility Generations Menopause and Armed Forces.
• The NextGen IM Network which brings together a community of trainees from across the UK who are all at the early stages of their careers and offers development opportunities exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector to achieve this we are working hard to build a diverse equal and inclusive workplace that motivates develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones we provide meaningful work opportunities and a voice to all.

We are committed to building a team that is made up of diverse skills experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

Were a Disability Confident Employer (level 2) under the UK Government scheme. This means weve signed up to a set of commitments around how we recruit retain and develop people with disabilities. Find out more about the Government Scheme online click here. If you require adjustments to apply for a role at Rathbones please contact us via to let us know what adjustments you may need.

Mission

We believe in playing the long game. That means building consistent results earning trust and doing the right thing for our clients our colleagues and the communities were part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These arent just words on a wall. They guide how we treat each other how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you dont miss out.