Service Advisor

Job Title: Service Advisor
Location: Epsom
Salary: GBP 30000 - 34000 Per Annum (OTE of 42k UNCAPPED Strong Holidays)
Type: Permanent Full-time

Are you an experienced Service Advisor seeking your next career move with a reputable automotive dealership We are currently recruiting for a Service Advisor in Epsom offering a competitive basic salary ranging from 30000 to 34000 with the potential to earn up to 42000 OTE. This role is ideal for someone who thrives in a dynamic aftersales environment excels in delivering outstanding customer service and enjoys building lasting relationships with clients.

Whats on offer

• Competitive basic salary of 30000 - 34000
• Uncapped OTE of 42000
• Monday to Friday working hours from 8:00am to 6:00pm
• 1 in 3 Saturday mornings required
• A well-established dealership environment
• Excellent earning potential with performance incentives
• Opportunities for professional development and career progression
• A supportive and collaborative working atmosphere

The Role
As a Service Advisor you will serve as the vital link between customers and the workshop ensuring that every customer enjoys an exceptional experience from the moment they book their vehicle until collection. Your day-to-day responsibilities will include:

• Efficiently booking vehicles into the workshop ensuring all necessary information is captured accurately.
• Taking ownership of customer enquiries addressing their needs and requirements with professionalism.
• Preparing detailed job cards and estimates ensuring clarity and accuracy for the workshop team.
• Liaising closely with Technicians and the Workshop Manager to ensure seamless communication and workflow.
• Keeping customers informed throughout the repair process providing updates on progress and expected completion times.
• Identifying opportunities to upsell additional services or products where appropriate enhancing customer satisfaction and dealership revenue.
• Managing customer expectations effectively resolving any issues or concerns in a timely and professional manner.
• Maintaining high levels of customer satisfaction as measured by feedback and surveys.
• Ensuring that vehicles are prepared and ready for collection on time adhering to departmental targets and KPIs.

What are we looking for
We are eager to connect with experienced automotive Service Advisors who possess a strong customer-centric approach and are comfortable in a bustling dealership environment. The ideal candidate will have:

• Previous experience as a Service Advisor or in an Aftersales role within the automotive industry.
• Exceptional customer service and communication skills with the ability to engage effectively with clients.
• Strong organisational skills and meticulous attention to detail ensuring all tasks are completed accurately.
• The capability to work efficiently under pressure in a fast-paced setting managing multiple tasks simultaneously.
• A professional and positive attitude contributing to a harmonious team environment.
• A solid understanding of workshop processes and automotive terminology.
• A genuine passion for the automotive industry with a desire to stay updated on the latest trends and technologies.

If you are an experienced Service Advisor looking for a role that offers a strong basic salary excellent OTE potential and a healthy work-life balance this could be the opportunity you have been waiting for.