Service Advisor

Service Advisor

Rygor Auto: Oxford
28050 pa. Up to 31000 OTE
07:00 to 16:00 Monday to Friday with every other Saturday from 08:00 to 12:00.

Your Role: Role Level on the Rygor Career Journey Map: C1 Individual Contributor

At Rygor Auto we are looking for a dedicated Service Advisor to join our team in Oxford. We are a premier Multi Brand commercial vehicle dealership with manufacturer partners including Mercedes-Benz Isuzu MAXUS and Ford Truck all at our full service providing head office facility. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule this is the role for you!

The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind actively selling after sales services in a customer-orientated manner (i.e.: service contracts) ensuring the workshop is working to full capacity by effectively scheduling customer bookings.

You will be committed to taking responsibility for managing the customer service journey updating customers on repair times and status estimates and gaining approval for additional work.

Day to day you will be:

• Dealing with customers and ensuring customer satisfaction.
• Utilise workshop loading and ensure it is up to date.
• Regularly and proactively keep customers up to date with progress on their vehicle
• Booking in vehicles. Ensuring appointments are convenient for the customer and department in line with the workshop capacity.
• Identify the customer requirements and where possible supply an accurate fully inclusive costing.
• Produce accurate job cards invoices estimates and related information.
• Provide customers with full explanations of work carried out making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturers policy and procedures.
• Accurately record all work requirements and identify retail warranty internal and non-chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts

Skills & Behaviours Required for this Role:

• Previous Service Advisor experience is desirable but not essential
• You have strong customer service skills and experience
• You have previous working experience in administration and/or office environments
• You have strong communication skills as this role is pivotal in ensuring that all stakeholders are accurately informed
• You are highly organised

Research shows that some people are less likely to apply for a roleunless they meet 100% of the long as you are experienced for the role and hold the relevant and required qualifications we encourage you to apply even if you dont feel like you meet all our requirements. We want to know about your passions achievements learning and this role excites you start a conversation with us!

Benefits for you

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Working for Motor Traders Employer of the Year.
• Working for an official Great Place to Work and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team we are Motor Traders CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Rygor Group Ranked 101 in SW Business Insiders Top 500 Companies
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years service.
• Branded uniform
• Charities of the Year programme Army Sport sponsors and community engagement initiatives

Our Values & Behaviours

Were looking for incredible team members who share our values and can add to our culture.Values are shared beliefs that guide our decision-making culture is how we function as a group and how we live our values as individuals.

Rewarding
I am grateful. I am courageous. I am curious.

Reliable
I am honest. I am attentive. I am trustworthy.

Respectful
I am inclusive. I am resilient. I am kind.

Whats it like to be part of Team Rygor

Rygor is a great place with equal opportunities for everyone and they are Rewarding Reliable and Respectful and choosing Rygor to grow your career is something no one can regret.- Patrick Technician

About Rygor Group

We are an award-winning multi-franchise Dealer Group with branches across England offering extensive coverage for customers throughout the M5 M4 and M42 corridors. Our business has gone from strength to strength in recent years with significant investment in site renovations nationwide and exciting expansions including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024.

Our commitment to excellence has earned us multiple industry and network awards and in 2025 we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards meaning that if youre considering a new career with Rygor you can be confident youll receive an award-winning induction and support from day one.

Were officially a Great Place to Work (multiple years running) and our company culture truly reflects our core values: Rewarding Reliable and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive.

Rygor Group comprises of a diverse collection of UK automotive businesses with a primary focus on trucks vans coaches passenger cars armoured vehicles body repairs and coachbuilding. Through the hard work of our team members we have secured our position as one of the UKs top automotive Groups with a turnover of circa 300m a year.

Rygor Auto consists of three renowned brands: Mercedes-Benz SAIC Maxus and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles and also offer passenger car aftersales at select locations.

Rygor Plant is an official partner of Hyundai Mecalac and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction agriculture rail roadworks aggregates and beyond.

Rygor Service Solutions is our independent fleet workshop division specialising in full management of commercial vehicle fleets within customers premises or totally mobile servicing solutions. We look after some of the UKs largest fleets including Tesco Ocado and Brakes. And are committed to keeping them on the road serving their customers.

Rygor Land Systems supply vehicles and systems for military humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.

Hiring Process

1. We shortlist CVs online so make sure to include information about yourself that makes you stand out
2. A short screening call with our hiring manager or a member of our people team
3. Come to site and meet the team have a tour and lets have a chat so we can get to know each other better
4. If your application is successful well be excited to make you an offer

Diversity Equity Inclusion and Belonging (DEIB)

At Rygor we are committed to fostering a workplace culture that champions diversity equity inclusion and belonging. As an award-winning organisation we are proud to be a community of professionals from a wide range of backgrounds experiences and perspectives. We believe that individuality should be celebrated and we strive to ensure that every team member feels valued respected and empowered. We welcome and support people of all ages ethnicities nationalities religions or beliefs gender identities sexual orientations disability statuses caring responsibilities and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day because we know that when you thrive so does our business

DBS: Please be advised that successful applicants to Rygor or any of our associated businesses may be subject to satisfactory completion of a DBS check prior to joining the business.

Support

If you need to make reasonable adjustments to our process please let us know so we can talk about how we can best support you and make the adjustments that may be needed

Required Experience:

Unclear Seniority