Service Advisor

Service Advisor

Cheltenham 28000 Basic Salary 33000 OTE

Good Service Advisors make a busy workshop feel effortless.

Were looking for an experienced Service Advisor to join an established automotive dealership in Cheltenham.
Youll be at the centre of the customer journey working closely with the workshop to keep vehicles moving customers informed and expectations managed from the moment a vehicle is booked in through to collection.
If you know your way around a busy aftersales department enjoy working with people and take pride in getting the details right wed like to talk.

The opportunity
This is a customer-facing role with plenty of variety. Youll be managing several vehicles and customer conversations throughout the day balancing customer expectations with workshop capacity and making sure everyone knows whats happening.

Youll be responsible for:

• Booking vehicles into the workshop and understanding exactly what the customer needs
• Preparing accurate job cards and making sure the right information is captured from the outset
• Liaising closely with Technicians Workshop Controllers and the wider aftersales team
• Providing clear estimates and explaining recommended work in a way customers can understand
• Keeping customers updated throughout the repair and servicing process
• Discussing additional work and obtaining customer authorisation where required
• Explaining technical information without unnecessary jargon
• Advising customers on servicing maintenance and future requirements
• Managing queries and resolving issues calmly and professionally
• Making sure vehicles are ready for collection and the handover is smooth
• Building strong customer relationships that encourage customers to return
• Working towards customer satisfaction departmental and commercial KPIs
• Following dealership and manufacturer processes accurately

What were looking for

• Were looking for someone who understands that great Service Advising is about more than booking cars in and handing over keys.
• Youll need to be confident with customers commercially aware and organised enough to keep control when the workshop gets busy.

Youll ideally have:

• Previous experience as a Service Advisor within an automotive dealership
• A good understanding of workshop and aftersales operations
• Excellent communication skills both face-to-face and over the phone
• Confidence discussing recommended and additional work with customers
• Strong organisation and attention to detail
• The ability to manage competing priorities without losing sight of the customer
• A proactive approach to problem solving
• A positive professional and team-focused attitude
• A full UK driving licence
• Franchised dealership experience would be advantageous but it isnt everything. If you have strong automotive customer service experience and the right approach were happy to have a conversation.

Whats on offer

• 28000 basic salary
• 33000 OTE
• Established automotive dealership
• Supportive aftersales environment
• Training and development opportunities
• Long-term career progression
• The opportunity to build on your automotive experience within an established team

Lets talk

If youre an experienced Service Advisor in or around Cheltenham and youre open to hearing about something new wed like to hear from you
You dont have to be actively looking
If youre curious about the role well give you the full picture answer your questions honestly and let you decide whether its right for you.
No pressure. No hard sell. Just a straightforward conversation about the opportunity and what youre looking for next.

Apply today or let us know you are interested for a confidential conversation with Pembrook Resourcing.

Please note: dealership details will be discussed confidentially with suitable candidates during the recruitment process.