Service Administrator (6 Month FTC)

Join our Team as a Service Administrator!

Location: Whiteley

Contract: 6 month Fixed-Term Contract

Salary: 26500 Per Annum

Hours: Monday to Friday 08:00 - 17:00

About the role:

The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests including checking for accuracy in terms of quantity description part/model reason type price and condition.

What makes you a great fit:

• Experience in shipping and packaging

• Strong MS Office skills and confidence using internal systems

• Excellent communication both written and verbal

• High attention to detail with accuracy in every task

• Customer service experience ideally telephonebased

• Ability to manage a varied workload and meet deadlines

• Professional telephone manner

• Solid administration background

• Adaptable and proactive with a positive cando attitude

• Teamfocused mindset with a willingness to support colleagues
  

Key responsibilities:

• Manage returns and repairs across Mobile IT and Telephony devices

• Validate returns including quantities descriptions models pricing and condition

• Process goods in and maintain accurate records

• Handle quote management and customer communication

• Dispatch goods promptly and correctly

• Test devices and perform data wiping where required

• Create inspection or fault reports and customer invoices

• Program devices to meet customer specifications

• Maintain correct storage of materials and goods

• Keep all system information updated and accurate

• Follow company policies processes and procedures

• Support internal teams with coordination and communication

• Carry out additional duties as required by the line manager
  
  

Perks for our People:

• Holidays: 25 days bank holidays and buy/sell options

• Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day

• Lifestyle: 9% combined pension contribution and 4x salary life assurance

• Rewards: Quarterly and annual employee awards discounts on tech

• Socials: All-expenses-paid company events

• Development: In-House Training Academy

• Wellbeing: 24/7 access to mental health support Calm App discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.