Senior Writer, Borrowing

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London or Remote (UK) 68000 - 88000 Benefits 12 month fixed term contract

Every word we write matters. From whats in the app to job ads (like this one) to error messages to emails to internal policies to you get the idea.

The Writing team isnt responsible for writing every word though were here to level up Monzos writing overall. We have a well-established tone of voice and people here really care about making sure all our writing is consistently good and works hard for customers. Itll be your job to keep that quality up through the writing you do. But youll also be a champion for great writing by proving the difference it makes and helping other people to improve their own writing skills.

Our never-ending reason to exist is to improve the overall quality of writing at Monzo. That means a culture where care for language is the norm. Everyone in every role should understand how important it is to write in a clear empathetic way and they should all have the skills to do it. The outcome of that will be world-leading writing for customers. Theyll trust us because our writing is clear effective and works hard for them.

Youll get together with the other writers pretty regularly to review and showcase work collect feedback and insights from one another and generally just raise the bar for words at Monzo. And as we hinted at already youll live and breathe our tone of voice which is propped up by 3 guiding principles: straightforward kindness everyday magic and warm wit.

Youll be covering our Borrowing Writer while theyre on caregiver leave

This is a 12-month fixed term contract covering for our Writer whos based in the Borrowing collective. That means youll be focused on supporting teams working on things like loans credit cards overdrafts and other borrowing and credit related projects.

Youll work closely with cross-functional squads of engineers designers marketers researchers and so on to make it an amazing experience for existing customers and bring new people on board.

A typical day could see you

• collaborating with a Product Designer on some in-app screens
• collaborating with a Product Marketer on positioning and building messaging toolkits for use across web growth marketing or CRM
• sitting in on user research sessions led by the Research team
• writing error messages with input from engineers
• editing legal wording alongside our in-house lawyers

Your home will be in Writing

Alongside the work you do in Borrowing youll contribute to the Writing discipline. Were always working on new resources training and processes to make writing easier for everyone at Monzo.

Writing is part of the wider Marketing team but this role isnt only about fact thats a small part of the job. Your remit will be to improve the quality of the writing that touches your part of the business inside Monzo and out.

This is for you if

• you understand borrowing and credit products well
• youre a dab hand at content design UX writing product writing
• youre allergic to useless jargon and over-complicated language
• you know how to use data and research to guide your approach
• youre okay bouncing between tasks on a daily basis
• youre comfortable questioning a brief and helping people understand why your approach is the right one
• youve done some training or coaching to help other people improve their writing but this ones not essential.

This isnt for you if

• its your first writing job sorry but we need someone to hit the ground running
• youre a journalist or ad writer
• youre only really excited by brand and marketing stuff that isnt the focus of this role
• you prefer to spend most of your time working solo writing here is a team sport and youll need to collaborate with everyone across the company
• you like lots of top-down direction youll be expected to decide which challenges you tackle with your team and how to tackle them.

Youll get

• the chance to shape the role around whats good for you and us
• very flexible working we care about what you do not the minutes you work or where you do it (we love to see our teammates in the office but you dont have to come in if you dont want to)
• a whole load of benefits including a personal training budget health insurance generous caregiving leave and more you can read about here: make sure you give us both a CV and a cover letter. This is a writing job after all; you should want to show us what you can do. A cover letter also helps us understand why you want the job vs a CV which often just tells us why you might be able to do the job.

  The Interview Process

  Our interview process involves 3 main stages (not including a recruiter call).

  1. Initial call with the Hiring Manager (30mins)
  2. Take home task (to be submitted within 7 days)
  3. A pair of interviews via Google Meet (each interview lasting up to 60 minutes)

  This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

  We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

  Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.

  Whats in it for you:

  • 68000 - 88800 as a base salary
  • This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working or remotely within the UK
  • We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
  • Learning budget of 1000 a year for books training courses and conferences
  • And much more see our full list of benefits here

  Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.
  
  #LI-JB1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage