Senior UX & Service Designer

Were Doccla and were redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical-grade devices logistics patient onboarding EHR integration and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK Ireland France and the DACH region to reduce hospital pressure improve outcomes and create a more resilient model of care.

Were backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia General Catalyst Speedinvest and Bertelsmann.

This is your chance to join Doccla at a key stage in our growth.

Were building the category leader in Virtual Care and Remote Patient Monitoring. Youll be part of a highly entrepreneurial mission-driven team that combines expertise across clinical technical commercial and operational domains.

Were solving real problems for patients and health systems and growing fast.

Our mission is to find patients before they deteriorate get them enrolled and keep them engaged for long enough to change their outcome. Everything downstream depends on those three things working.

Ensuring we have a seamless journey that runs across our apps voice channels SMS emails letters support scripts logistics processes and the physical box that arrives at someones door is what this role is all about. You are the voice of the patient and their advocate in all our design and service decisions.

This is not a role that produces artefacts. It is a role that moves enrollment onboarding and engagement rates and is accountable for doing so.

Own the end-to-end experience for proactive care patients and the teams who support them across every touchpoint:

• UX in our apps

• Voice experience

• Patient-facing communications & content (SMS email letter video leaflets)

• Scripts for Patient Support and Enrolment Specialists

• Operational and logistics processes

• Physical devices and the contents of the Doccla box

Specifically:

• Map the key journeys and improve patient experience. Find the gaps that are limiting enrolment onboarding and engagement and close them. Mapping is a tool for finding the solutions not a deliverable in itself. Were looking for someone with a bias to action.

• Own the numbers. Translate our company and team north star metrics into granular patient-level tracking. Work with our data team to make sure its instrumented. Read it. Use it to decide what to work on and to prove whether what you shipped worked.

• Design for people who are not like you. Elderly patients low digital literacy sensory and cognitive impairment carers acting on someone elses behalf people who are unwell and anxious non-native speakers. This is the core design challenge here and your critical mission.

• Run research with patients. Open-ended discovery and focused usability testing. You recruit you run it you synthesise you act on it.

• Own content design and tone of voice across patient-facing communications. The words are part of the experience.

• Work hand-in-hand with the Enrol and Engage PMs and with engineers through to implementation. The further you can reach into the build to reduce handoffs the better.

• Collaborate across the business - tech operations and logistics clinical regulatory and commercial. This is not a traditional product design role. As much as the impact will come from improvements beyond our software as from within.

• Contribute to the design system. Ensure we have a consistent look and feel across our experiences and enable PMs and engineers to self-serve.

• Usability testing. Supporting our regulatory commitments to ensuring usability including; use-related requirements and risk analysis formative evaluation through design summative validation and supporting the maintenance of the usability engineering file.

• 5 years professional design experience

• Startup or scale-up environment

• A genuine blend of UX and service design:

• UX / product design: wireframes prototypes and polished production-ready designs plus the judgement to know which is needed when

• Service design: journey mapping and service blueprinting

• Research: both open-ended discovery and focused usability testing

• Native user of AI in your day-to-day work

• Experience designing for non-expert or vulnerable users

• Evidence you moved a number. You can name the metric the change you made the result and how you know it was you

• Health tech

• Regulated industry

• Software hardware and service-based products together

• Experience designing generative AI experiences (voice LLM-mediated interfaces)

• Front-end development skills or a real appetite to grow into it

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here youll need a can-do attitude and an action-oriented approach along with a willingness to learn and grow through open feedback.

Were a hybrid team with offices in London Denmark Germany. Most of our team is London-based and enjoys in-person time at our WeWork HQ 13 days per week where youll find great lunch barista coffee and a pet-friendly space. Some of our teams are fully remote depending on the team and responsibilities. This includes our Engineering Clinical & Patient Support teams.

This role requires significant in person collaboration and we expect the successful candidate to spend minimum 1 day per week in our London HQ.

Annual Leave & Holidays
25 days annual leave up to 8 UK bank holidays this varies depending on the role
Option to buy or sell holidays

Remote Working
Flexible remote options
Remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Phased return back to paid work
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

• A competitive compensation package (base stock options) with half-year and annual performance reviews

• The chance to work on patient-first system-level healthcare challenges in one of Europes leading healthtech companies

• Opportunities for growth and leadership we want you to challenge the status quo own your impact and continue developing with our full support

We embrace diversity. To build a great product we need a team with a wide range of perspectives backgrounds and experiences.

Were committed to equal opportunity hiring regardless of race religion gender identity sexual orientation age disability or background. If youre excited about the role we encourage you to apply even if your experience doesnt match every point.

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.