Senior Technical Support Officer

As a Senior Technical Support Officer you will lead the technical support function within Building Control ensuring the delivery of efficient customer-focused administrative financial and technical support services. You will supervise Technical Support staff manage Building Control systems and processes and support the effective operation of the Building Control Service.

• Lead and manage the Technical Support function within Building Control.
  
• Supervise and provide guidance to Technical Support staff.
  
• Act as the first point of contact for the Building Control IT system.
  
• Validate Building Regulations applications amendments cancellations Initial Notices and Dangerous Structure notices.
  
• Calculate and process Building Control fees.
  
• Process property enquiries relating to Building Regulations approvals and completion certificates.
  
• Raise invoices and monitor payments.
  
• Request purchase orders and process financial transactions.
  
• Maintain Building Control records filing systems and electronic document management systems.
  
• Read interpret and scale architectural drawings and technical plans.
  
• Support performance management and reporting activities.
  
• Assist with service improvement initiatives and operational projects.
  
• Provide high-quality customer support to residents developers contractors and stakeholders.
  
• Support the management of dangerous structure notifications.
  
• Produce and maintain performance financial and administrative data.
  
• Promote and market Building Control services to prospective customers.
  
• Ensure compliance with Building Control legislation and Council procedures.
  

• Experience working within Building Control Planning Development Management Regulatory Services or a similar Local Authority environment.
  
• Experience validating Building Regulations applications.
  
• Experience providing technical and administrative support services.
  
• Experience supervising staff or coordinating team activities.
  
• Experience managing customer enquiries and service requests.
  
• Experience processing invoices payments and financial information.
  
• Experience working with document management systems and databases.
  
• Experience interpreting technical documents and architectural plans.
  
• Experience producing management information and performance reports.
  
• Strong customer service experience.
  
• Experience working to strict deadlines and managing competing priorities.
  

• Educated to A-Level HND level or equivalent.
  
• GCSE/O-Level Maths and English or equivalent literacy and numeracy skills.
  
• Right to Work in the UK.
  

• Working hours: 36 hours per week.
  
• Hybrid working arrangement.
  
• Minimum 2 days per week office-based.
  
• Experience with Building Control legislation highly desirable.
  
• Experience reading and interpreting architectural drawings is essential.
  
• Supervisory responsibility for Technical Support staff.
  
• Attendance at occasional evening and weekend meetings may be required.
  
• Strong IT skills required including experience with Microsoft Office and document management systems.
  
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• We work on bi-weekly payment schedule.
  
• Apply ASAP.