Senior Technical Solutions Engineer

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

WHAT WERE LOOKING FOR

Solutions Operations is the internal capability layer behind Brazes Solutions Consulting organization. We build the tooling systems and telemetry that let the field move faster so that what works in one region reaches the others while the deal is still live and no Solutions Consultant rebuilds something that already exists.

This role exists because the work has changed. Technical Solutions Engineering was built to produce demo assets on request custom in-app messages Liquid web forms browser scripts. AI-assisted development has compressed most of that and the field now builds a good deal of it themselves. The opportunity is no longer producing artifacts on request; its owning the systems that make the whole organization faster better informed and ultimately more effective. This is an operations role with real technical depth: instead of building demo tooling youll build business systems and youll use data from across the global SolCon org to decide whats worth building at all.

Youll be based in EMEA deliberately. A core part of this role is having a point of view that spans regions seeing how an AMER enterprise team operates versus an EMEA one understanding why one pocket of the org wins and another doesnt and turning that into something reusable rather than leaving it buried in a single deal or function.

WHO YOU ARE

• Experience in an operations go-to-market engineering solutions engineering or technical program management role in B2B SaaS youve owned a system or a program not just a queue of tickets
• Technical enough to build: comfortable with scripting and light application development (Python JavaScript/Node APIs SDKs) and fluent with AI development tooling (Claude Cursor agent frameworks MCP). A CS degree is not required
• Data-fluent: comfortable in Salesforce Looker (or similar BI tooling) and a warehouse (Snowflake or similar) able to build your own dashboards and defend the numbers in them
• You understand how go-to-market teams actually operate sales cycles presales motions and what makes a technical evaluation succeed or stall
• Able to build against a set of requirements and equally able to write the requirements yourself when nobody hands them to you
• Self-directed. Nobody is going to call you into this work; youll identify where the leverage is and go there
• A strong communicator who can hold a room with regional leadership and a working session with engineers
• Curious about martech AI tooling and where technical evaluation is heading as the demo motion gives way to POCs and agent-driven connectivity

WHAT YOULL DO

• Build and maintain the shared systems the field deploys into: demo automation agent and MCP skill packages workflow plugins and the discoverable asset repository built once centrally and reused
• Turn field signal into a build backlog: define what we need to know from the SolCon org instrument how its collected and translate it into prioritized work with a named metric attached
• Produce insight not reporting what happened why it happened and what changed as a result. Own a recurring readout to SolCon and sales leadership across regions
• Reconcile what different regional teams already measure and surface the patterns they arent looking at without dictating their metrics
• Go find friction qualitatively: talk to SolCons AEs and regional leaders about how deals & their own processes actually run and map how each specialist function supports the deal cycle
• Take on high-leverage one-off requests where a bespoke build is genuinely the right call and be the person who can tell the difference
• Drive adoption of what the team builds: visible project posts sprint showcases and making reusable assets hard to ignore at the moment someone needs them
• Partner with Field Architecture POC Program Delivery Security & Privacy Tech Partnerships and RFP Management as the connective layer between them

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working weve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical dental vision life and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing learning platforms and a yearly learning stipend
• A curated in-office employee experience designed to foster community team connections and innovation
• Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative transparent and fun culture recognized as a Great Place to Work

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 Best of Marketing and Digital Advertising Software Product in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report a 2025 Americas Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology by Great Place To Work among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S. the UK Australia and Singapore.

The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. Were committed to offering all candidates a fair accessible and inclusive experience regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as wed love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze were committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most the person behind each application we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located you may have certain rights available to you in relation to Brazes use of AI:

• To opt out of AI-assisted review of your application please click the Learn More at the end of the application form below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application.
• To exercise other types of rights such as rights to request further information about how AI is used in our recruitment process to request a manual review of any decision made or to contest a decision please contact us at .

Please contact us at with any questions. To find out more about our hiring process check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application please click the Learn More button below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.