Senior Technical Service Supervisor
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Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Medtronic employs more than 90000 people worldwide serving physicians hospitals and patients in approx. 160 countries. At Medtronic we value what makes you unique. Be part of a company that thinks differently to solve problems make progress and deliver meaningful innovations.In the role as Senior Technical Service Supervisor/ Team leader you will be responsible for all communication between internal and external customer and the field service team. You will be the first point of contact for all kind of technical related issues. This will include: people management for field service engineers escalations with customer negotiations price quotations service contracts tender support as well as building customer relationships. You will be the main point of contact for the local customers commercial teams and the field team for all Service & Repair related questions and/or escalations.
Responsibilities may include the following and other duties may be assigned:
- You will be a dedicated supervisor to the team sales and customers in the region
- You will visit the Field Service Engineers at the customer site discuss complaints escalations or prices and quotations repair prices with the customer and support sales with tendering
- You will provide technical advice to customers sales personnel and healthcare professionals responding to product related questions issues and problems
- You will provide sales personnel with the technical data necessary for the demonstration of products
- You will act as a liaison between sales personnel and the customers on technical issues.
- You may make technical presentations at sales meetings or at customer locations
Required Knowledge and Experience:
- Bachelors degree with 3 years of relevant experience or an advanced degree with 1 year of experience
- Knowledge of management practices including scheduling prioritization coaching and process execution
- Strong operational expertise and experience with systems techniques and standard practices
- Excellent English communication skills with strong presentation and negotiation abilities.
- Proven analytical problem-solving and interpersonal skills with the ability to perform under pressure
- Experience with medical devices in hospital environments and field service work diagnosing repairing and maintaining electronic or electromechanical equipment with willingness to travel and a valid drivers license
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Manager
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
