Senior Technical Service Specialist Affera

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

The Cardiac Ablation Solutions (CAS) business develops technologies that support the diagnosis and treatment of cardiac arrhythmias including advanced electrophysiology mapping and ablation systems. The Service & Repair function part of the Customer Care & Supply Chain organization provides technical support installation maintenance and lifecycle management services to ensure customers can effectively utilize these technologies in clinical practice.
This is a remote field-based position supporting customers across the United Kingdom and Ireland with additional support provided across Western Europe and other EMEA markets as required. The role requires extensive travel with the majority of working time spent at customer sites. Candidates should ideally be located in Reading or Oxford or the surrounding Areas. Attendance at Medtronic facilities may be required periodically for meetings and training activities. Full measles immunization is required to meet healthcare facility access requirements.

As a Senior Technical Service Specialist you will serve as the primary technical contact for customers utilizing the Affera mapping and ablation platform. You will lead technical service activities including installation maintenance troubleshooting and customer support while partnering closely with Sales Clinical Quality Production Engineering and Field Service teams to ensure successful product implementation and ongoing customer satisfaction.

Primary Responsibilities

Perform site assessments installations inspections verification activities corrective maintenance and preventive maintenance for Affera systems.

Troubleshoot and resolve complex technical issues to maximize system performance and customer uptime.

Serve as the primary technical liaison for customers providing expert support throughout the product lifecycle.

Maintain accurate technical documentation and service records in accordance with regulatory and quality requirements.

Collaborate with Clinical Sales Engineering Production Quality and Field Service teams to support customer needs and product performance.

Contribute to the development maintenance and continuous improvement of service processes procedures and technical documentation.

Develop and deliver technical training programs for distributors service partners clinical teams and customer representatives.

Support new product introductions by participating in design transfer commercial launch readiness and field feedback activities.

Required Qualifications

Bachelors degree in Biomedical Engineering Electrical Engineering Electronics Engineering or related technical discipline with field service experience in medical devices aerospace or another highly regulated industries.

Experience servicing maintaining and troubleshooting complex electronic or electro-mechanical equipment.

Experience performing installations preventive maintenance and corrective maintenance activities in customer-facing environments.

Fluent English language skills written and verbal.

Ability to travel extensively throughout the United Kingdom Ireland and wider EMEA region.

Preferred Qualifications

Experience supporting electrophysiology laboratories cardiac catheterization laboratories or cardiac rhythm management technologies.

Experience with mapping navigation or ablation systems used in electrophysiology procedures.

Experience developing and delivering technical training programs to customers distributors or service partners.

Proficiency in an additional European language.

Experience supporting product launches or new technology commercialization within the medical device industry.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 47760.00 GBP- 71640.00 GBP

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).