Senior Strategy and Operations Manager

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London 86000 - 115000 Incentive Awards tied to your performance Benefits

Our Core Banking team
At Monzo were building the one app you can rely on to run your entire financial life. From budgeting and saving to mortgages investments and business banking our mission is to make money work for everyone.

Were looking for a Senior Strategy and Operations Manager to join our Core Banking team reporting directly to the General Manager of Core Banking. This is a high impact role partnering closely with senior leaders to help drive strategic priorities improve organisational effectiveness and ensure we execute brilliantly across a complex and fast moving area of the business.

Youll act as a strategic partner and operational leader helping create clarity alignment and momentum across teams. Youll balance long-term thinking with hands on execution helping leadership teams make better decisions move faster and stay focused on what matters most.

This role is ideal for someone who thrives in ambiguity enjoys solving complex organisational challenges and is excited by the opportunity to influence at scale.

Youll play a key role by...

• Acting as a trusted thought partner and strategic partner to the Core Banking leadership team
• Driving strategic planning and execution across high priority cross functional initiatives
• Owning and improving leadership operating rhythms including planning cadences decision making processes and organisational communications
• Creating visibility across organisational financial and performance metrics to support prioritisation and effective execution
• Identifying operational inefficiencies resolving blockers and helping the organisation scale effectively
• Building alignment across teams and stakeholders ensuring strategic decisions translate into meaningful outcomes

Wed love to hear from you if

• You have experience in strategy operations consulting investment banking Chief of Staff or similar environments
• You combine strong strategic thinking with operational excellence and a bias for execution
• Youre highly analytical comfortable navigating ambiguity and able to simplify complex problems and information
• You have exceptional stakeholder management and communication skills with the ability to influence senior leaders and build trust quickly
• Youre organised proactive resilient and comfortable operating at pace across multiple priorities
• Experience in high growth and/or scale up tech companies is a plus
  
  

Whats in it for you

86000 - 115000 Incentive Awards tied to your performance.

This role is hybrid working from our London office

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• 30 min recruiter call
• 30 min call with the Hiring Manager
• 2 hours of technical and behavioural interviews
• Final call with the General Manager of Core Banking

This process should take around 4-5 weeks from the 1st interview - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-OS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage