Senior ServiceNow AI Engineer

TheSenior ServiceNow AI EngineersupportsQVC Group andleads the design and delivery of intelligent infrastructure automation and proactive IT operations across the ServiceNow platform.

This role is remote and will require you to connect in person quarterly.

• Design implement and optimise intelligent automation capabilities across the ServiceNow platform with a focus on ITSM and ITOM

• Lead the development of infrastructure solutions that improve operational efficiency reduce manual effort and support faster incident detection and resolution

• Build and enhance automation workflows integrations and platform capabilities using Flow Designer Workflow Playbooks and related ServiceNow tools

• Develop and improve Service Operations Workspace virtual agent solutions and predictive capabilities to support proactive service management

• Partner with cross-functional teams to shape platform strategy promote best practice and embed an automation-first mindset across infrastructure operations

• Strong knowledge of intelligent automation capabilities such asVirtual Agent Predictive Intelligence AI Search and Now Assist with the ability to apply these in an enterprise environment

• Significant experience in ServiceNow engineering including strong expertise acrossITSM ITOM Flow Designer and Workflow automation

• Proven experience building and enhancing infrastructure and service operations solutions includingintegrations APIs UI Builder and Service Operations Workspace

• Excellent stakeholder management and problem-solving skills with the ability to influence direction and deliver meaningful operational improvements

• Experience working in complex enterprise environments with a strategic and outcome-focused approach

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Disability Confident Scheme

QVC UK is a Disability Confident Leader level 3 accredited employer and operates a Disability Confident Scheme (DCS). For any UK based roles if youd like to be considered under this scheme please indicate this on the application form.

Our Total Rewards package includes benefits youll love such as competitive compensation paid time off an employee assistance program parental leave paid volunteer hours and amazing company discounts! In our US market you can also expect health care benefits starting on day 1 401(k) and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

If provided salary ranges are a general guideline only and actual salaries will vary and are based on factors such as a candidates qualifications skills experience and geographic location as well as business and market conditions.