Senior Service Manager
Job Location:
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you looking for an opportunity to broaden your leadership experience and help shape homelessness services across Oxfordshire and Reading
This opportunity is offered as 12 month fixed term contract until 16/11/2027 or secondment for internal candidates (maternity Cover).
We are looking for a dynamic and values-driven Senior Service Manager to join our West London and West England Directorate. This is an exciting opportunity to lead a diverse portfolio of homelessness services spanning outreach prevention housing first and housing-led support and recovery-focused provision across Oxfordshire and Reading.
Working closely with the Regional Head you will play a central role in the leadership of services across the region. You will provide strategic and operational oversight support the development of managers and teams strengthen relationships with commissioners and partners and help identify opportunities to further expand and improve our services. You will act as a key member of the regional leadership team supporting the delivery of directorate objectives and providing leadership across the regions homelessness response.
As the Senior Service Manager you will:
- Provide leadership across a portfolio of services ensuring high-quality safe and effective delivery.
- Support coach and develop managers and teams to achieve excellent outcomes for clients.
- Work alongside the Regional Head to drive service development innovation and continuous improvement.
- Build and maintain strong relationships with commissioners local authorities housing providers and wider partners.
- Lead on contract performance quality assurance compliance and financial oversight.
- Contribute to new business opportunities service growth and tender development.
- Use insight performance data and stakeholder feedback to improve services and outcomes.
- Champion client involvement equality diversity and inclusion across all areas of service delivery.
- In this post you will be required to travel across Oxfordshire and Reading to visit services teams and partners. There will be opportunities for home working up to 3 days per week.
This role offers a unique opportunity to work alongside the Regional Head in shaping the future direction of services across Oxfordshire and Reading. You will contribute to business development activity support service mobilisation and growth lead on strategic partnerships and help ensure that St Mungos remains at the forefront of developing innovative responses to homelessness and rough sleeping in the region.
About You
Do you enjoy bringing people together developing others and finding practical solutions to complex challenges If this sounds like you and you bring the below please apply:
- Strong leadership potential sound operational judgement and the ability to build effective relationships.
- Experience of delivering services that support people experiencing homelessness housing exclusion or other forms of social disadvantage.
- Experience of leading and developing people in complex operational environments.
- The ability to build credibility and influence with a wide range of stakeholders and partners.
- Experience of managing performance quality resources or service improvement activity.
- Strong communication organisational and problem-solving skills.
- The ability to balance day-to-day operational demands with longer term strategic priorities.
- A commitment to equality diversity inclusion and meaningful client involvement.
You may already be operating at a senior level or you may be looking for the opportunity to take the next step in your career. We welcome applications from people who have developed their experience through leading services projects programmes or teams and are ready for a broader leadership role.
Above all you will be someone who can support others to succeed work collaboratively across organisational boundaries and help shape services that enable people to move away from homelessness and rebuild lives.
How to apply
To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.
When youre ready to apply click the Apply Now Button to submit your CV and Supporting Statement.
Closing date: 10am on 15 September 2026
Interview and assessments on: 24 September 2026
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups particularly Global Majority candidates who are underrepresented at this management level.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equity Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
Required Experience:
Manager
About Company
St Mungo's is a leading UK homelessness charity supporting over 3,150 people every night. Help us end homelessness and rebuild lives.
