Senior Service Designer B3

• Work in agile teams and help them to manage evaluate and visualise outcomes
  prioritise work define scope and agree a minimum viable product.
• Help the team to decide the best processes delivery method and approach to use. - Create and maintain design documentation.
• Listen to the needs of technical and non-technical stakeholders and interpret them.
• Effectively manage and communicate stakeholder expectations.
• Support or host difficult discussions within the team or with diverse senior
  stakeholders.
• Work collaboratively in a group actively networking with others.
• Create connections that help inform better service design.
• Adapt feedback to ensure its effective and lasting.
• Use your initiative to identify problems or issues in the team dynamic and resolve
  them.
• Understand the wider digital ecosystem and guide how these impact in a government
  context.
• Apply a digital understanding to your work.
• Design services that are inclusive of a diverse range of users.
• Design systems for use across multiple services and identify the simplest of a variety
  of approaches.
• Identify how evidence will inform iterations for testing.
• Build consensus between services or independent stakeholders.
• Provide varying types of feedback choosing the right type at the appropriate time and
  ensuring the discussion and decision stick.
• Bring people together to form a motivated team and help create the right environment
  for a team to work in.
• Facilitate the best team makeup depending on the situation.
• Make decisions with medium levels of risk and complexity and recommend decisions
  as risk and complexity increase.
• Build consensus between services or independent stakeholders.
• Lead others to make good design decisions.
• Apply different risk methodologies in proportion to risks.
• Apply a variety of prototyping methods.
• Share best practice and coach others.
• Look at strategic service design in the full.
• Lead the design and implementation of strategy directing the evaluation of strategies
  and policies to ensure business requirements are being met.
• Give direction on which tools or methods to use.
• Define how the needs of users will be met across a variety of channels.
• Provide insight and expertise to continually improve and measure the design to keep
  up with changing user needs and ensure theyre met by the business.
• Apply strategic thinking to provide the best service for the end user.
• Identify communicate and work within constraints.
• Challenge the validity of constraints.
• Ensure standards are being met.

Working pattern

This role is a permanent level transfer position.

How to Apply

Applications for this position will only be accepted from substantive B3 employees.

Please submit a statement outlining your suitability for the role relevant skills and experience and what you would bring to the team (maximum 500 words).

Selection Process

All candidates will be invited to an informal discussion with the Hiring Manager.

Informal discussion dates tbc.

Please be advised this vacancy is open only to Priority Movers.

Further Information

If you have specific questions about the role please contact

Read ourCandidate Guidefor further information on our recruitment and application processes.