Senior Resident Services Assistant

We are looking for an amazing day SeniorCommunity Host - Dayto join our friendly team at Spring Wharf in Bath and act as the face of the development with residents and visitors displaying professionalism and a genuine care for the property. This role is a permanent contract working 40 hours per week on a rota basis.

Hey there! Ready to make a difference

At urbanbubble we believe cities should be vibrant fun and full of life. Were all about creating welcoming communities where people feel truly at home. If youre someone who loves making connections providing top-tier service and bringing positive energy to everything you do wed love for you to join us as a Senior Community Host!

As Senior Front of House youll be right at the heart of our community ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. Youll be involved in everything from handling enquiries to making sure each day runs smoothly.

Incredible outcomes youll deliver:

• Act as the face of the community delivering a professional and welcoming resident experience
• Maintain a safe secure and compliant building through inspections and procedures
• Support team performance including training onboarding and supervision of Community Hosts
• Contribute to an exceptional resident journey and overall community experience

Key responsibilities

Team leadership & quality

• Coach mentor and support Community Hosts including onboarding and inductions
• Provide feedback set objectives and maintain service standards through audits
• Ensure policies procedures and safety standards are consistently followed

Leasing & commercial awareness

• Support enquiries viewings applications and marketing activity
• Maintain listings analyse data and contribute to performance targets

Resident lifecycle (Move-in to Move-out)

• Ensure compliance apartment readiness and smooth move-in/out processes
• Support renewals inspections and resolve deposits or damages efficiently

Resident & building services

• Handle resident enquiries complaints and maintenance requests
• Manage parcels bookings communications and resident accounts
• Coordinate contractors services and day-to-day building operations
• Support resident events and maintain high presentation standards

Safety & operations

• Conduct regular building patrols and safety checks
• Monitor CCTV manage access and respond to emergencies appropriately

Who you are (key skills & experience)

• Strong customer service experience including handling challenging situations
• Experience supervising coaching or leading a team
• Excellent communication organisation and problem-solving skills
• Confident using Microsoft Office and management systems
• Able to work independently follow procedures and stay calm under pressure
• High attention to detail with strong standards for presentation and service
• Professional proactive and resident-focused with a positive attitude
• Relevant qualifications (ARLA TPI First Aid H&S) desirable

And heres what we offer:

Were passionate about our people & making sure that you have everything you need for your health wellbeing & personal growth. After all its not just about what you do here - its about being part of a company that truly cares & supports you!

Heres a little glimpse into our bubble benefits

• Birthday day off monthly paid wellbeing hour & enhanced annual leaveto make sure you get the rest you need
• Company pension scheme & medical Coverfor your long-term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leaveto take care of yourself & your loved ones
• Life events for those big milestones like your childs first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every mile stone with us
• Employee assistance & counselling for those times when you need a little bit of extra support

& the best part Youll be working with some truly incrediblepeople who are passionate about what they do & are always ready to support you!

If youre excited about making a real impact and being part of something special we cant wait to hear from you!

INDHIG

Required Experience:

Senior IC