Senior Product Telecoms Manager

The Role

As Senior Product Telecoms Manager you will own and shape Clear Businesss telecoms product portfolio from strategy and roadmap through to launch adoption and commercial performance. Working with internal teams and external partners you will improve how SME customers discover buy onboard and use our telecoms and security products. This is a commercially focused product leadership role where your decisions will influence customer retention revenue growth supplier performance and the future direction of the portfolio.

What we want you to do

• Own and evolve the telecoms product roadmap and portfolio identifying opportunities for growth new products and revenue generation.
• Manage the full product lifecycle from supplier selection and proposition development through to launch adoption and ongoing optimisation.
• Lead initiatives that improve customer onboarding customer journeys product adoption and retention.
• Use customer and performance insights to identify opportunities for improvement reducing product-related churn and enhancing customer satisfaction and loyalty.
• Drive the development and growth of security products creating propositions that meet SME customer needs and market demand.
• Negotiate supplier agreements and manage strategic supplier relationships to achieve strong commercial and customer outcomes.
• Lead go-to-market activities and product launches ensuring products are market-ready and successfully adopted by customers.
• Work closely with Sales and Marketing teams to deliver customer communications sales enablement activities and product support materials.

What success in the role looks like

• Improving customer retention and satisfaction through stronger product adoption smoother onboarding and go-live experiences and clearer evidence that customers are getting value from the products.
• Revenue profitability and supplier commercial performance improve because the portfolio is priced positioned and managed in a way that supports business targets and customer value.
• Security products are launched successfully adopted by SME customers and show sustainable growth in line with customer need and commercial expectations.
• Product roadmap objectives are achieved through the successful delivery of new propositions product improvements and lifecycle activity that strengthen customer outcomes and portfolio performance.

What youll bring to the role

• Proven experience in product management product strategy or customer experience leadership within telecoms technology or a related industry.
• Practical experience leading successful product launches and managing products throughout their lifecycle.
• Strong commercial acumen including experience managing supplier relationships negotiating commercial terms and using supplier performance to improve customer and business outcomes.
• A track record of improving customer onboarding retention and overall customer experience.
• Strategic thinking and the ability to identify product proposition and market opportunities that support growth improve customer outcomes and align with business objectives.
• A customer-focused data-led approach with experience using customer insight product performance and commercial data to prioritise activity and improve outcomes.
• Strong stakeholder management skills with the ability to build effective relationships across internal teams and external partners.
• Excellent communication negotiation influencing and leadership skills to support collaboration and deliver results.

Why Choose Clear Business

Clear Business was established with the goal of simplifying our customers lives and making our colleagues experiences more rewarding.

As one of the top providers for small businesses in the UK we offer a truly distinctive service by providing all essential services in one place: phone broadband mobile water gas electricity payment services and insurance.

We have ambitious growth plans and were committed to helping our people grow with us. Youll be given the support flexibility and opportunities you need to build a successful and rewarding career.

Whats in it for you

• 55000 - 65000 plus an annual bonus of up to 10% rewarding your contribution and performance.
• 25 days holiday increasing to 28 days through length of service.
• Time off to celebrate your birthday every year.
• Buy up to 10 additional holidays and sell up to 5 days annually.
• Pension contributions and life assurance coverage.
• Employee discounts across a wide range of retailers.
• Cycle to work and travel loans for people wanting a greener commute.
• Wellbeing support including 24-hour GP access mental health support fitness programmes and legal and financial advice.
• Paid time off for volunteering and charity matching for fundraising activities.
• Fantastic on-site amenities including a complimentary gym free parking and free breakfast.
• Plus a range of additional benefits and wellbeing initiatives designed to support you both inside and outside of work.

Flexibility & Work-Life Balance

• Full-time permanent position (37.5 hours per week)
• No weekend working and every bank holiday off helping you maintain a healthy work-life balance.
• Hybrid working opportunities available following successful completion of your probation period and demonstration of consistent performance.

What happens next

If youre looking for a new challenge with real ownership commercial impact and the opportunity to shape products for UK small businesses Clear Business could be the place for you. Click Apply today to take the next step in your career.

Across Clear Business were passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive enough suitable applications; however we may retain your application on file for future opportunities.

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We are one of the UKs leading providers of essential services to small businesses. We supply a wide range of essential services Fixed Lines Broadband Mobile Water Gas Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019

• Greater Manchester Business Awards 2019

• Lanarkshire Business Excellence Awards 2019