Senior Product Owner

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Premium Finance Team where you will play a pivotal role in securing process integrity during the modernisation of our core lending platform as well as overseeing and developing the products and processes that sit behind our service proposition. You will ensure our operations are optimised to balance the needs of the customer/broker with commercial goals.

Working as part of the Premium Finance teamour ideal team member will have previous experience in facilitatingthe delivery of a roadmap of continuous improvements amidst a changing and complex environment ensuring that customers and partners have friction-right experiences that are both effective and will have excellent interpersonal skills and experience of stakeholder management at senior levels.

RESPONSIBILITIES

• Product Ownership: Oversee the end-to-end service proposition with particular emphasis on in-life and servicing to ensure an excellent customer and broker experience.
• Subject Matter Expertise: Act as the SME for in-life & servicing-related queries and issues offering insights and solutions based on extensive knowledge of our systems and processes.
• RequirementGathering: Collaborate with internal teams to gather and analyse business requirements (including both the voice of the customer & voice of the broker) translating them into functional specifications and supporting change & technology teams with direction and guidance.
• Continuous Improvement: Monitor and assess operational performance identifying areas for improvement and implementing enhancements as necessary.
• Incident Support: Provide expert support and troubleshooting for internal product processes. Identify areas where there is potential customer harm ensuring prompt mitigation and issue resolution.
• Stakeholder Management: Ensure ongoing communication across all stakeholder groups from development teams to ExCo.
• Partner Collaboration: Work closely with brokers and software houses to understand their needs assist and offer guidance throughout the process.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Demonstrated ability to consider the customer and broker experience when designing product enhancementsin the Financial Services sector.
• Strong verbal and written communication abilities to liaise with senior management technical teams brokers and software houses.
• Excellent troubleshooting and analytical skills to address and resolve issues effectively.
• Ability to manage multiple project deliveries simultaneously ensuring timely delivery and adherence to specifications.
• High level of accuracy and attention to detail in both technical and business aspects of roadmap delivery.
• Proven ability to work collaboratively with internal and external stakeholders to achieve common goals.
• Good understanding of integration technologies APIs and data exchange formats (e.g. XML).

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending deposit taking and securities trading. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

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Our Responsibility - Diversity and inclusion Close Brothers Group

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.

At Close Brothers we are here to help people and businesses thrive over the long term.

Through our deep sector knowledge and expertise focus on delivering excellent and specialist service and strength of established relationships we support our customers through the cycle. Our values of deep expertise consistent service and long-term relationships embody our distinctive culture and customer-centric approach.

We also recognise our responsibility to help address the social economic and environmental challenges facing our businesses employees and customers now and into the future.