Senior Product Manager, Payments Enablement & Adoption

Role overview

Are you deeply familiar with crossborder payments and how financial institutions operate end to end from frontend payment initiation to backend processing and interbank exchange

Do you enjoy working with banks vendors and internal teams to ensure that payment scheme capabilities are not only well designed but also successfully rolled out adopted and used in practice

Do you combine strong payments knowledge with the ability to engage a community tell a clear product story and support institutions through change

We are looking for a Product Manager for the Swift payments scheme with a strong focus on productisation adoption and scale aligned with the schemes core values of predictability transparency interoperability and trust.

The role

You will join the Payments team and play a key role in ensuring that Swift payments scheme capabilities move smoothly from definition to rollout and usage across the community.

Your focus will be on:

• positioning scheme capabilities clearly
• supporting rollout and implementation
• driving adoption and consistent usage
• and scaling participation across regions and market segments.

You will work closely with banks vendors regional teams Standards and product colleagues to remove adoption barriers and ensure scheme value is realised end to end.

Key activities

Working in close contact with customers and internal stakeholders you will be responsible for supporting scheme adoption usage growth and quality at scale.

Specifically you will:

• Develop a deep understanding of payment schemes and endtoend payment journeys to articulate clearly how scheme capabilities improve customer experience operational efficiency and predictability.
• Drive the rollout of new or enhanced scheme capabilities by supporting banks and vendors through clear positioning guidance and adoption plans.
• Engage actively with the payments community through workshops briefings community calls and bilateral interactions to encourage uptake and gather feedback.
• Translate scheme intent into clear practical guidance that supports consistent implementation and usage across different institutions and markets.
• Work closely with Product Standards Architecture and Technology teams to ensure scheme evolution is understandable usable and aligned with realworld bank constraints.
• Identify adoption and usage challenges early and work with internal and external stakeholders to address them pragmatically.
• Develop enablement assets such as usage guides FAQs adoption playbooks and presentation materials to support banks and vendors throughout the rollout lifecycle.
• Support regional and global teams with concise coherent messages that explain scheme value scope and usage expectations.
• Track adoption and usage signals from the market and feed insights back into product and scheme evolution.
• Contribute to shaping the schemes value proposition and evolution roadmap with a strong focus on scalability and longterm usage.

Critical skills required

You are someone who:

• Has strong experience in payments and a solid understanding of crossborder payment processes and operating models.
• Understands payment schemes and standards; ISO 20022 knowledge is a strong advantage.
• Is comfortable engaging with the industry and can explain complex scheme concepts in a clear practical and credible way.
• Has experience supporting product or service rollouts and driving usage across a customer base.
• Thinks in terms of adoption consistency and scale not just design.
• Is structured pragmatic and outcomeoriented.
• Can influence without formal authority and collaborate effectively in a complex matrix environment.
• Is detailconscious and qualitydriven while keeping a strong focus on enduser and community impact.
• Is a team player who communicates clearly listens actively and adapts to changing priorities.

Qualifications

• University degree in Marketing Economics Management Engineering Science or Technology (Masters degree preferred).
• 10 years of professional experience across payments scheme management product roles customer engagement or service rollout.
• Broad industry exposure to crossborder payments challenges and solutions ideally from a bank PSP scheme or vendor perspective.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.