Senior Product Manager

Were Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow their products werent fit for purpose and small business owners often couldnt access what they needed. We set out to fix that.

Today were a financial platform - not just a credit card company. We offer a best-in-class business credit card SME-focused spend management platform a savings product that hit 1 billion in funds within its first year and a growing suite of tools and financial products that make running a small business easier.

1000 employees 20bn in annual card spend 200000 customers 17000 Trustpilot reviews averaging 4.7 stars and were profitable. Weve done a pretty good job so far but were just getting started!

London 3 days in office

Product at Capital on Tap Our Product team sits at the heart of everything we build. We move fast work closely with engineering and obsess over outcomes for our customers. The Customer Experience group owns the customer portal and main user interface functionality a customer has with our platform from the moment theyre approved through to how they use rewards spend their money and interact with our product every day.

What Youll Be Doing

• Own the customer experience and rewards product roadmap from ideation through to launch and iteration.
• Own end to end flows in App and Desktop customer portal.
• Define measure and analyse KPIs using both qualitative and quantitative research to drive prioritisation.
• Work closely with engineering design and data teams to deliver high-quality product improvements at pace.
• Work intuitively with AI tools to create wireframes mock-ups and user flows to communicate product thinking clearly across the business.
• Identify and resolve friction points in the customer journey with a relentless focus on retention and satisfaction.
• Collaborate with stakeholders across operations compliance and commercial to deliver joined-up customer outcomes.

Our Values & Culture

• Just Pilot: We never settle for good enough. We pilot new ideas fast ask questions to figure it out and scale quickly.
• Why Not Today Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team we do the right thing even if its hard.
• Owners and Dates: We dont chase people. If you own a task and agree to a date the expectation is that it gets done.
• Feedback: We want our employees to flourish so we regularly provide direct and constructive feedback.

Were Looking For

• High-cadence shipping: You ship meaningful updates every few weeks.
• Cross-platform expertise: Experience across iOS Android and Web.
• Full ownership: You manage the entire release lifecycle from planning to post-launch.
• Real scale: Experience managing products with hundreds of thousands of users.
• Commercial acumen: Entrepreneurial gut instinct and intuitive analytical understanding of economics and product outcomes.
• Executive presence: Comfortable presenting directly to C-suite leadership.

Bonus: Experience with rewards loyalty programmes or subscription billing systems

Interview Process

• Stage 1: A quick 30-minute virtual intro with our Talent team to get to know you.
• Stage 2: A 1-hour technical session with 2 members of the Product team. We can host you in the office or meet virtually.
• Stage 3: An onsite 60-90 minute final chat with the Director of Product.

Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits values and mission here.

Other Info
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Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)