Senior Process Analyst

Closing Date

Senior Process Analyst

Location: Durrington or Falmer (with travel across Southern Water sites)

Contract: Permanent Full Time (37 hours)

Hybrid: Minimum 2 days onsite

Salary:

Role Overview

Were growing our Process & Intelligent Automation team and are looking for an experienced Senior Process Analyst to help drive process excellence across Southern Water.

In this role youll lead the discovery analysis optimisation and governance of end-to-end business processes across the organisation. Working closely with senior stakeholders operational teams the Process Architect and the Automation Centre of Excellence youll identify opportunities to improve performance standardise ways of working and enable digital and automation solutions.

As a senior member of the team youll take ownership of complex cross-functional initiatives providing leadership coaching and quality assurance to Process Analysts while helping to shape enterprise-wide process standards and continuous improvement practices. Your work will play a key role in supporting Southern Waters operational regulatory and transformation objectives.

Essential Skills & Experience

• Significant experience in process analysis business analysis or continuous improvement roles

• Strong experience in process mapping and optimisation using BPMN 2.0

• Experience leading complex process discovery workshops and stakeholder engagement activities

• Ability to assess process performance identify root causes risks and optimisation opportunities

• Strong analytical skills with experience interpreting process data KPIs SLAs and operational performance measures

• Experience producing and assuring high-quality process documentation including process maps SIPOCs value streams RACIs and SOPs

• Experience coaching mentoring or providing oversight to analysts or improvement teams

• Ability to identify and evaluate automation digitisation AI and workflow opportunities

• Experience with process mapping tools (ARIS Signavio Miro/Mural Process Advisor)

• Excellent stakeholder management and communication skills including engagement with senior leaders

Desirable Skills & Experience

• Lean Six Sigma Green Belt or Black Belt

• BCS or IIBA Business Analysis qualifications

• Experience leading or supervising small analytical teams

• Exposure to automation technologies such as Power Automate RPA Alteryx ServiceNow RPA or similar platforms

• Understanding of regulated environments and compliance requirements

• Knowledge of operational systems such as Maximo Ellipse GIS/ArcGIS Workday ServiceNow SAP BO or Prism

• Interest in process excellence digital transformation automation and organisational change

Progression opportunities

Southern Water offers career progression training and development opportunities.

About Southern Water

Southern Water is at the forefront of transforming Britains water industry investing significantly to enhance resilience sustainability and service excellence. With 7.8bn planned investment for 2025-30 this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

At Southern Water we believe diverse perspectives drive innovation. If youre passionate about making a positive impact and think you can bring value to our team wed love to hear from youeven if you dont tick every box.

We welcome applicants from all backgrounds identities and experiences. We do not discriminate based on race ethnicity gender sexual orientation age disability religion or any other protected characteristic. If you need reasonable adjustments during the recruitment process please let us know.

At Southern Water we believe diverse perspectives drive innovation. If youre passionate about making a positive impact and think you can bring value to our team wed love to hear from youeven if you dont tick every box. Your unique skills and experiences could be exactly what we need.

Our Commitment to Diversity

We welcome applicants from all backgrounds identities and experiences. We do not discriminate based on race ethnicity gender sexual orientation age disability religion or any other protected characteristic. If you need reasonable adjustments during the recruitment process please let us know.

Additional information:

In line with Southern Waters security requirements successful candidates will be required to provide evidence of their identity eligibility to work in the UK criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting which may involve providing additional documentation.