Senior Operational Efficiency Manager

Senior Operations Efficiency ManagerThe Senior Operational Efficiency Manager is responsible for defining and delivering the Central Operations efficiency strategy across UK&I ensuring optimal labour deployment continuous improvement and performance insight while protecting the customer Costa Coffee we are what we craft. Were reimagining coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go weve got you teams make a difference. Whetherthatsworking on new tech for the perfect pour helping our teams grow creating award-winning campaigns crunching the numbers or developing the latest exciting menu item; together we stir up may be a global brand but wehaventforgotten our the Costa Foundation and our fantastic community agenda come in. Whatever your role you can help us change lives in coffee growingcommunities andhelp your local community also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the as Senior Operations Efficiency Managertheresnever been a better time to make a differenceSo why CostaWedidntbecome a global coffee brand by sitting back. When you work here you join a community that values passionprogressionand integrity with somepretty brilliantperksto sweeten the deal:Own a piece of Costas success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)A smart pension that saves you money on tax and national insurance and matches your contributions up to 10%The Costa Financial Support Fund supporting team members who find themselves in unexpected financial pressure50% discount in all Costa-owned stores and 25% off in other participating storesPrivate medical cover thanks to our Private Healthcare schemeAndthatsnot all. Explore even more of ourperkshere: about beinga great placeto work where you can bring your unique self into our mix. Wefirmly supportdiversityequityand inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team aSenior Operations Efficiency Manager is about so much more than bringing our coffee to the chance to stir up real success - which meansyoullbe:Define and own the UK&I operational efficiency strategy aligned to business goals and growth plansLead a multi-functional team spanning Labour Systems Continuous Improvement and Performance Insight to deliver sustainable operational efficiencies and annualised savings of c.15m through the Operations F4G operational performance reporting insight and analytics strategyWorking on large scale Productivity projectsOwn the end-to-end labour model systems and deployment approach across all store formatsLead and develop a team of 3 direct reports building capability engagement and subject matter expertise across the teamWho you areItsyour unique ingredientswereinterested in:Strong expertise in multi-site retail operations workforce planning productivity optimisation performance metrics financial drivers and continuous improvementCommercially astute leader with strong strategic thinking analytical capability and stakeholder influenceAbility to translate complex data into clear actions while driving performance and developing high-performing teamsExperienced senior leader with a proven track record of delivering large-scale efficiency and cost-saving programmes leading multifunctional teams and driving performance across complex organisationsIdeally experience using Dayforce or similar workforce management systems with exposure to large-scale transformation and efficiency programmesExperience in data visualisation change leadership and systems and process design to drive transformation and operational efficiencyExperience in retail or hospitality workforce planning systems and influencing senior executive stakeholdersWhere youll work:Hybrid St Albans Head Office (3 days per week)For any reasonable adjustments and general queries please get in touch with