Senior Network and Security Operations Specialist

Permanent Full Time

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Role description

We are seeking Senior Network and Security Specialistfor our Network & Security Responseteam responsible for providing technical expertise across our enterprise network and security platforms. This role is deeply technical and hands-on focused on ensuring the stability resilience and effective operation of the tools and systems that protect and connect the organization.

Our ideal candidate possesses broad technical knowledge across network and security technologies extensive experience managing complex tooling ecosystems and a proven ability to lead during high-pressure major incidents. You will guide a team of senior technical practitioners drive operational maturity and ensure our network & security tools run reliably securely and efficiently.

What you will do:

Operational Support & Major Incidents

• Provide operational support for network & security tooling issues delivering expert troubleshooting and deep technical analysis.
• Lead and coordinate technical bridge during significant (Major Incident) network or security platformrelated incidents ensuring quick mitigation and clear communication.
• Guide L1/L2 teams and managed service partners during escalations ensuring efficient triage and resolution.
• Participate in post-incident reviews focused on systemic fixes stability improvements and operational learning.
• Lead cross-functional root cause investigations and Problem Management efforts to improve service reliability reduce recurring incidents and enhance operational resilience across Network & Security Services.

Operational Excellence & Automation

• Develop automation that improves repeatability speeds up issue detection and reduces manual effort in daily operations.
• Improve alert quality tooling integration and operational workflows to enhance response effectiveness and reduce noise.

Partnership & Delivery

• Collaborate with engineering and architecture teams to ensure new tools and capabilities are operationalized methodically with strong handoffs.
• Work with vendors and managed service partners to ensure accountability quality and timely resolution of issues.

Governance Compliance & Risk

• Ensure alignment with technology change and security standards across all supported tooling.
• Support compliance audits risk assessments and vulnerability remediation planning.

What you will bring

• Post-secondary degree/diploma in IT or equivalent experience.
• Certifications in networking cloud or security (CCIE PCNSE CISSP CISM AZ-500/700 etc.) preferred.
• 7 years of hands-on operations experience in enterprise network and/or security environments.
• Strong technical understanding of network protocols security tooling and complex infrastructure operations.
• Experience supporting or managing large-scale tools from multiple vendors (Cisco/Meraki Palo Alto/NGFW/Prisma Check Point F5 Microsoft Cloudflare etc.).
• Familiarity with automation scripting IaC (Terraform Ansible) and DevSecOps operating practices.
• Ability to lead during high-impact situations while balancing long-term operational resilience.
• Strong communication stakeholder management and collaboration skills.
• Familiar with Infrastructure as Code and delivering infrastructure change via DevSecOps pipelines including Terraform and Ansible.
• Proven ability to develop and maintain collaborative business relationships.
• Able to pivot and quickly change direction in response to changing priorities.
• Experience coaching and mentoring technical practitioners.
• Strong communication collaboration and relationship building skills.
• Experience working in financial services industry an asset.
• You can balance pressure to deliver with the need to deliver a secure resilient platforms
• You demonstrate approachability innovation and thought leadership
• You are a systems thinker an effective communicator and can find the balance between when to be tactical vs. strategic.

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The base salary for this position is between $105000 - $120000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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