Senior Manager (Training and Capabilities) GTS

If youre looking for a career that will help you stand out join HSBC and fulfil your potential - whether you want a career that could take you to the top or an exciting new direction we offer opportunities support and rewards that will take you further.

Were one of the largest banking and financial services organisations in the world with a network that covers more than 50 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people fulfil their hopes and realise their ambitions.

Were currently seeking an experienced professional to join our team in the role ofSenior Manager (Training and Capabilities) GTS

This role sits at the intersection of two connected priorities for GTS: leading delivery of theElevate programme HSBCs global capability uplift initiative for Sales & Client Management (SCM) designed to build consistent scalable client-facing skills and strengthen commercial outcomes across markets; and driving theGTS People Engagement Strategy shaping how the GTS community learns engages and grows through Learning & Development Wellbeing & D&I and Culture & Recognition.

The two strands are deliberately paired as both are about building capability and engagement across a 40-market cross-functional community with the role designed to grow from primarily supporting Elevate delivery into full ownership of GTS People Engagement Strategy.

As an HSBC employee in the UK youll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees enhanced maternity and adoption pay and support when you return to work and a contributory pension scheme with a generous employer contribution.

In this role youll:

• Define programme scope success measures delivery approach and governancefor Elevate across 40 markets and progressively for the wider GTS People Engagement Strategy as it comes fully under the role.
• Establish clear decision rights delivery cadence and controlsto ensure consistent execution and accountability across both Elevate and GTS People Dimensions activity (Learning & Development Wellbeing & D&I Culture & Recognition).
• Partner with HR Learning Communications and regional and dimension leads (Wellbeing & D&I Culture & Recognition Learning & Development) to shape initiatives toolkits and campaigns that improve colleague engagement and the wider GTS staff offering.
• Define and track People Dimensions outcomes(including Snapshot) and leading indicators such as engagement signals participation and recognition activity; use insights to drive continuous improvement.
• Shape the end-to-end learning journeyacross Elevates three strands (Product Professional Skills Strategic Selling) including blended learning modalities AI-enabled tools and formal assessments aligned to SCM priorities.
• Build and run an integrated programme plancovering design build localisation rollout and sustainment for Elevate and (as scope expands) for GTS People Dimensions initiatives.
• Own RAID dependencies change control and reporting driving timely decisions and escalating with options where required.
• Ensure market readinessfor Elevate (communications enrolment logistics facilitator capacity tool access assessment set-up) and for People Dimensions activity (toolkits campaigns local engagement events).
• Lead engagement across markets and functions partnering with market front line leadership learning teams HR/People partners Communications and regional/dimension leads to secure alignment and delivery commitment.
• Run governance forums and senior updatesacross Elevate delivery and People Dimensions with clear actions owners and follow-through.
• Direct SMEs and manage external vendors/partnersto agreed scope timelines and quality standards including responsible implementation of AI-enabled tools in a regulated environment.
• Set global quality standardsfor content facilitation learner experience and assessment integrity; track and report outcomes for Elevate (participation completion pass rates feedback and impact measures).

To be successful in this role you should meet the following requirements:

• Proven experience leadinglarge-scale global programmeswith end-to-end accountability for outcomes
• Strong programme/project management capability (planning governance RAID dependency management change control)
• Experience inlearning & development / training deliveryenvironments ideally blended learning with assessments
• Experience in employee engagement D&I wellbeing or culture and recognition programmes (or close partnership with HR/People functions)
• Experience designing and delivering people engagement or culture initiatives at scale with evidence of measurable impact on engagement outcomes not just programme delivery
• Ability to use people data and insight to inform strategy comfortable interpreting engagement survey results analytics and feedback to identify where to focus make the case for investment and demonstrate whats working
• Demonstrated ability tolead cross-functional teams without direct line authorityand influence senior stakeholders (including HR Communications and market leadership)
• Comfortable operating with ambiguity and scale creating structure and momentum in complex environments and comfortable holding a role that will evolve in scope over time
• Strong communication skills with the ability to simplify complexity and drive decisions across both a training programme and a people/culture agenda

The following would also be advantageous:

• Multi-cultural programme delivery experience across regions and time zones
• Exposure to AI-enabled learning tools digital learning platforms or learning analytics
• Familiarity with regulated banking governance expectations
• Knowledge of Global Trade Solutions (GTS) and/or experience supporting trade-related client coverage and sales capability

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process please get in touch with our Recruitment Helpdesk: 44