Senior Manager Technology Delivery

Permanent full timeSalary: 65000 - 70000 depending one experience (Band 4)Cornwall based relocation allowance available of 10% the offered salaryOur first shop opened in 1981 in Penzance selling durable clothing to artists and mariners. Today were a modern data-enabled omnichannel retailer with a growing international presence. We blend heritage with innovation designing timeliness clothing made from responsibility sourced fabrics and using technology to improve how we operate grow and serve we scale in the UK and internationally (primarily through third-party partnerships) were investing in data systems and digital capability to support our people and our growth. Its an exciting time to join us!The Senior Technology Delivery Manager is responsible for the operational delivery of technology services ensuring services are delivered effectively efficiently and in line with agreed standards and performance targets. This role owns service execution and performance operational coordination incident response and supplier delivery across technology operations. Working closely with the Technology Services Manager this role is accountable for executing agreed processes and delivering defined service note as part of our Seasalt Connected approach to ways of working this role will be based flexibly across our Cornwall head office locations (minimum 40% of working week but the nature of some roles may require more working time in our head offices) and remotely within the help us by:Leading and managing the delivery of day-to-day technology operations across infrastructure systems cloud services and platforms including line management of the Systems Manager ensuring services are delivered in line with agreed SLAs KPIs and operational as the primary operational escalation point for major incidents service disruptions and critical/high-impact service and overseeing operational adherence to service management practices including incident management problem management change enablement service request fulfilment asset lifecycle management and financial the operational technology budget ensuring services are delivered effectively within agreed financial constraints and maintaining technology support and on-call and leading the Service Desk function ensuring the delivery of high-quality end-user support services that meet agreed SLAs KPIs and customer experience targets driving continuous improvement through regular performance reviews and metrics strong alignment between the Service Desk and wider technology operations enabling effective escalation collaboration and issue day-to-day relationships with third-party technology providers ensuring supplier services meet agreed standards and SLAs and coordinating escalations performance reviews and governance operational documentation including: low level design records build and implementation documents asset records software licence usage runbooks support procedures and knowledge base audit compliance and governance activities executing disaster recovery business continuity processes and resilience testing processes ensuring teams are prepared for failure scenarios and service restoration skills youll be sharing with the team:Relevant experience in technology operations service management or infrastructure managing day-to-day technology operations in a multi-system leading or coordinating Service Desk experience in incident and problem working with third-party suppliers and support coordinating across multiple technology domains (infrastructure cloud systems).Experience working with cloud platforms (Azure AWS or similar).Strong operational leadership and coordination incident management and problem-solving to prioritise effectively in a fast-paced communication and stakeholder management mindset with the ability to interpret service performance organisational and documentation experience would be we hope youll love working with us:The success of Seasalt is down to the skill and hard work of our team. We dont just want to attract the best and brightest people to come and work with us we want you to stay and grow with well as doing everything we can to support your development professionally we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose not just at work but in life we offer a range of benefits that are designed to enhance your career and wellbeing:34 days paid annual leave (including bank holidays) increasing with length of serviceAttractive 50% employee discountFlexible benefits allowance to personalise your benefits packagePrivate Medical Scheme including 24/7 virtual GPFree access to our Employee Assistance Programme through Retail Trust with 24/7 supportPension plan with generous 7% employer contributionsLife assurance programmeEnhanced family leave policiesFlexible working opportunities with our hybrid working approachLearning and Development opportunitiesDo Good Things with our two days per year paid volunteering opportunitiesEmployee networks to develop and provide support to our people including the Inclusion & Belonging Network100s of savings on top retailers and gym memberships through our discount hubAt Seasalt we have a brilliant team of people theyre what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer we want to invite a diverse range of candidates to apply for our aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow so please apply if this is a role that would make you excited to come to work every day. Were happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at date for applications is 16th November 2026 however our roles can close earlier so we would recommend applying as soon as you are able. IND-1009