Senior Manager, Strategy & Operations Navan Premier

Reporting to the SVP Account Management & Customer Success this role will be the strategic and operational partner across the global Navan Premier organisation. It will translate strategy into execution coordinate the portfolio of transformation and business-critical workstreams and provide the operating rhythm insight and accountability required to scale Premier globally.

What Youll Do

• Act as the central strategy and operations partner to the SVP Navan Premier helping set priorities and maintain focus on the highest-impact work.
• Build and run the Premier operating rhythm including leadership meetings strategic planning business reviews performance reporting decision logs and follow-up.
• Coordinate major Premier workstreams including core-market and Emerging Markets migration Product and Engineering enhancements Launch transformation programme management service and operating model changes pricing and Premier go-to-market.
• Coordinate project and programme managers including the Emerging Markets Migration & Transformation Manager and the Director of Transformation Program Management aligning plans dependencies risks and executive decisions.
• Translate the Premier strategy into annual and quarterly priorities measurable outcomes resource implications and execution plans.
• Develop reporting that combines financial client operational people migration and product indicators into a clear view of performance and risk.
• Prepare concise executive materials recommendations and updates for the Premier leadership team and relevant Navan executives.
• Identify bottlenecks and gaps in ownership bring the right people together and drive issues to resolution.
• Support business planning workforce planning investment cases and prioritisation decisions with structured analysis.
• Help establish scalable processes and governance without weakening the high-touch client experience that defines Premier.

What Were Looking For

• Experience in top-tier management consulting strategy and operations investment banking high-growth technology or a similar high-ownership environment.
• Experience working directly with senior executives and turning complex business financial and operational information into clear recommendations and action.
• A strong track record of leading cross-functional strategic projects from problem definition through execution and measurable outcomes.
• Exceptional structured thinking analytical skills and written and verbal communication.
• Strong programme management and operating-rhythm skills coordinating multiple project managers and workstreams without taking away their ownership.
• Commercial and operational judgement including experience with business planning performance management resource allocation and risk mitigation.
• Comfort operating in ambiguity and moving between strategy analysis stakeholder alignment and execution.
• High EQ discretion and the ability to build trust across Client Success Product Engineering Launch Service/Ops Sales and executive leadership.
• Experience in travel SaaS or a complex service business is helpful but not required.